Talitha Haase
Ridge Farm
Summary
Dynamic leader with a proven track record at the Secretary of State, enhancing team performance and customer satisfaction through expert training and exceptional service. Skilled in multitasking and problem-solving, I excel in high-pressure environments, demonstrating professionalism and integrity. Successfully managed Casey's General Store, significantly improving operational efficiency and employee skill sets.
Overview
22
22
years of professional experience
Work History
Public Service Representative Trainer
Secretary of State
03.2024 - Current
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Contributed to team success by sharing knowledge and expertise, providing guidance and support to staff members as needed.
- Provided training to employees.
- Conduct drive exams for all classes of drivers license including CDL's
- Assist with the opening and closing of the facility, which includes the daily paperwork and deposit.
Public Service Representative
Secretary of State
12.2006 - 03.2024
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Conducted drive evaluations for all classes of drivers license including CDL's.
- Assisted with the opening and closing of the facility, which includes the daily paperwork and deposit.
Manager
Casey's General Store
05.2002 - 12.2006
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Opened and closed the store and monitored shift changes.
- Successfully managed and scheduled employees, ordered the product, checked in vendors, daily paperwork and bank deposit. Greeted customers and kept the store clean.
- Assisted with all positions within the store.
Education
High School Diploma -
Jamaica High
Jamaica, IL06.1987
Skills
- Professionalism and Integrity
- Complaint Handling
- Policy Knowledge
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
Timeline
Public Service Representative Trainer
Secretary of State
03.2024 - Current
Public Service Representative
Secretary of State
12.2006 - 03.2024
Manager
Casey's General Store
05.2002 - 12.2006
High School Diploma -
Jamaica High
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