Melinda Mazzocco
Aledo
Summary
Experienced with client relations, effective communication, and problem-solving. Utilizes strong interpersonal skills to resolve issues and maintain client satisfaction. Track record of fostering positive public interactions and ensuring efficient service delivery.
Overview
38
38
years of professional experience
Work History
Public Service Representative
Illinois Secretary Of State
03.2022 - Current
- Developed familiarity with agency policies and procedures to deliver informed support to clients.
- Trained new staff on operational procedures and customer interaction guidelines.
- Processed applications and documentation efficiently, maintaining confidentiality and compliance standards.
- Performed Road tests on new and existing drivers, explains improper actions and issues licenses accordingly.
- Answered phone calls and assisted customers with receiving the Real ID.
- Delivered exceptional customer service support to drivers by addressing inquiries, resolving issues, and ensuring satisfaction.
- Performs cashier functions for fees.
- Offers exceptional customer service to customers while completing transactions in an efficient manner.
Cook
Mercer County School District
08.2011 - 03.2022
- Prepared and cooked nutritious meals for students, adhering to dietary guidelines and safety standards.
- Maintained cleanliness and organization in kitchen areas, ensuring compliance with health regulations.
- Assisted in menu planning, incorporating seasonal ingredients and student preferences for improved meal satisfaction.
- Trained new staff on food preparation techniques and kitchen equipment usage to enhance team efficiency.
- Monitored food inventory levels, coordinating with suppliers to ensure timely delivery of fresh ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Sales Associate
Babies/Toys R Us
06.2007 - 08.2009
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Maintained product knowledge to effectively communicate features and benefits to customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Production Technician
Sony Technology Center
04.1994 - 06.2000
- Operated and maintained production machinery to ensure efficient workflow and minimal downtime.
- Conducted quality inspections to verify compliance with safety and production standards.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational reliability.
- Implemented process improvements that streamlined production tasks and reduced waste.
- Trained new technicians on equipment operation and safety protocols, fostering a culture of safety.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Performed general equipment maintenance and repair to minimize downtime.
Hair Salon Manager/Stylist
Cimini Hair Designs
04.1988 - 04.1994
- Oversaw daily salon operations, ensuring exceptional client experiences and high service standards.
- Managed inventory control and ordering of products to maintain optimal stock levels.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Advised clients on latest trends, enhancing their overall image and confidence.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Education
High School Diploma -
Gateway Senior High School
Monroeville, PA05-1988
State Licensed - Cosmetology/Cosmetology Teacher
Forbes Road East
Monroeville, PA05-1988
Skills
- Professionalism and integrity
- Data entry proficiency
- Complaint handling
- Cross-cultural sensitivity
- Teamwork
- Strong interpersonal skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Public Service Representative
Illinois Secretary Of State
03.2022 - Current
Cook
Mercer County School District
08.2011 - 03.2022
Sales Associate
Babies/Toys R Us
06.2007 - 08.2009
Production Technician
Sony Technology Center
04.1994 - 06.2000
Hair Salon Manager/Stylist
Cimini Hair Designs
04.1988 - 04.1994
High School Diploma -
Gateway Senior High School
State Licensed - Cosmetology/Cosmetology Teacher
Forbes Road East
Similar Profiles
Ronald McClain IIRonald McClain II
Public Service Representative at State of Illinois Secretary of StatePublic Service Representative at State of Illinois Secretary of State
Desiree BurcumDesiree Burcum
Formal Hearing Officer at State of Illinois - Secretary of StateFormal Hearing Officer at State of Illinois - Secretary of State
Shondra EdwardsShondra Edwards
Public Service Representative at State of Illinois Secretary of StatePublic Service Representative at State of Illinois Secretary of State
Henry WilliamsHenry Williams
NA at Aledo ISD Technology DepartmentNA at Aledo ISD Technology Department
Duke J. PoynorDuke J. Poynor
Business Development Manager at Trelleborg Profiles and Pipe SealsBusiness Development Manager at Trelleborg Profiles and Pipe Seals