Heather Noll

6/1994 Summer Worker Roanoke 134 Region 8 facility

2/1995 Public Service Representative at Roanoke 134 Region 8 facility

2/2015 Roanoke 134 Region 8 temporary DFM1 manager for 3 years

7/2021 Peoria 201 Public Service Representative / Lead Worker

2/2025 Public Service Representative Trainer - now

• Resolved customer issues efficiently, improving overall satisfaction through effective communication.
• Mentored junior representatives, fostering professional growth and skill development within the team.
• Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
• Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.

• Assisted in curating exhibitions and organizing artwork displays.
• Coordinated installation of art pieces, ensuring optimal presentation and safety.