Sara Schultz
Shelbyville
Summary
Dedicated Public Service Representative with strong problem-solving skills and a commitment to professionalism. Experienced in training staff and resolving customer inquiries effectively, ensuring high levels of satisfaction and adherence to regulations.
Overview
2027
2027
years of professional experience
Work History
Public Service Representative
Illinois Secretary Of State
Shelbyville, IL
06.2004 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed applications and transactions accurately while adhering to state regulations.
- Assisted in maintaining up-to-date knowledge of policies and procedures.
- Trained new staff on operational processes.
- Worked as the back up to the manager in her absence.
Legal Secretary
Heller, Holmes & Associates
Mattoon, IL
09.2002 - 06.2004
- Managed legal documentation and correspondence, ensuring accuracy and timely distribution.
- Organized and maintained case files, enhancing accessibility for attorneys and staff.
- Coordinated scheduling for client meetings, depositions, and court appearances efficiently.
- Drafted legal documents and pleadings, adhering to firm standards and formatting requirements.
Taekwondo Instructor
Pearcy's TaeKwonDo
Shelbyville, IL
1991 - 2002
- Instructed students in Taekwondo techniques, ensuring safe practice and adherence to guidelines.
- Developed lesson plans tailored to various skill levels, promoting student engagement and skill advancement.
- Conducted regular assessments of student progress, providing constructive feedback for improvement.
- Organized and led group classes, fostering a supportive learning environment for all participants.
- Mentored junior instructors, enhancing their teaching skills and understanding of curriculum standards.
Education
Bachelor of Science - Business Administration
Lake Land College
Mattoon, ILBachelor of Science - Paralegal Studies
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Professionalism and integrity
- Problem-solving abilities
- Complaint handling
- Cross-cultural sensitivity
- Teamwork and collaboration
- Time management
- Organizational skills
Timeline
Public Service Representative
Illinois Secretary Of State
06.2004 - Current
Legal Secretary
Heller, Holmes & Associates
09.2002 - 06.2004
Taekwondo Instructor
Pearcy's TaeKwonDo
1991 - 2002
Bachelor of Science - Business Administration
Lake Land College
Bachelor of Science - Paralegal Studies
Southern Illinois University, Carbondale