Ronald McClain II
Strasburg
Summary
Experienced with customer relations, effective communication, and problem-solving. Utilizes strong interpersonal skills to resolve issues and maintain customer satisfaction. Public service has been the forefront of my entire career and history.
Overview
22
22
years of professional experience
Work History
Public Service Representative
State of Illinois Secretary of State
10.2013 - Current
- Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
- Utilized strong interpersonal skills to establish rapport with a diverse clientele, demonstrating empathy and understanding while maintaining professional boundaries.
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.
- Warned violators of infractions or penalties.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Supported fellow staff members through cross-training initiatives, ensuring seamless coverage during absences or peak periods at the DMV office.
- Conducted routine audits of financial transactions within the office, ensuring accuracy and accountability among staff members.
- Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
- Calculated and remitted state sales tax, service, and other charges.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted Secretary of State Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Assistant Manager
Rural King Supply
05.2003 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- In charge of daily receiving of merchandise from the warehouse.
- Led the staff in product management, ensuring we maintained a proper stock level of multiple products
- Handled discipline and evaluations for approximately 30 employees.
Education
Master of Science - Education Administration
Eastern Illinois University
Charleston, IL05-2009
Bachelor of Arts - Journalism And Mass Communication
Southern Illinois University, Carbondale
Carbondale, IL05-2003
Associate of Arts - Radio And Television Broadcasting
Lake Land College
Mattoon, IL05-2001
Skills
- Professionalism and integrity
- Data entry proficiency
- Complaint handling
- Cross-cultural sensitivity
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Privacy and confidentiality
Timeline
Public Service Representative
State of Illinois Secretary of State
10.2013 - Current
Assistant Manager
Rural King Supply
05.2003 - 10.2013
Master of Science - Education Administration
Eastern Illinois University
Bachelor of Arts - Journalism And Mass Communication
Southern Illinois University, Carbondale
Associate of Arts - Radio And Television Broadcasting
Lake Land College
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