Rhobecca Brown
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues as well as being a Hardworking and a passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team excel beyond company goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Illinois Tollway Customer Service Center
05.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed card payment for debt collection/replenishments of patron and cooperate accounts.
- Conducted payment plan arrangements for the convenience of patrons debt repayment.
- Open/Closing cooperate and personal accounts upon patrons request.
- Adjusting patrons accounts as needed.
Personal Care Assistant
Illinois Department Of Human Services
06.2015 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Organized personal and professional calendars, including reminders for upcoming meetings and even.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Transported individuals to events and activities, medical appointments, and shopping trips.
ADMINISTRATIVE ASSISTANT
Looney Kids Childhood Villa
03.2009 - 12.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced and distributed memos, newsletters, and other forms of communication.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered exceptional customer service through direct communication with clients and team members.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
Assistant General Manager
Food 4 Less Supermarket
10.2003 - 02.2005
- Handled cash accurately and prepared deposits.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Processed exchanges and returns by inputting in company database.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
Associate in Medical Administration - Medical Administration
Everest College - Chicago
Chicago, IL06.2007
High School Diploma -
Richard T Crane H.S
Chicago, IL06.2003
Skills
- Data Entry
- Call center experience
- Payment Processing
- Microsoft Excel
- Order Processing
- Administrative Support
- Data Collection
- Filing
- Account updating
- Credit adjustments
- 35 wpm Typing Speed
- Order and Refund Processing
- Multitasking and Prioritization
- First-Aid and CPR
- Customer Account Management
- Materials Transport
- Credit Card Payment Processing
- Household Organization
Timeline
Customer Service Representative
Illinois Tollway Customer Service Center
05.2022 - 06.2024
Personal Care Assistant
Illinois Department Of Human Services
06.2015 - 02.2018
ADMINISTRATIVE ASSISTANT
Looney Kids Childhood Villa
03.2009 - 12.2014
Assistant General Manager
Food 4 Less Supermarket
10.2003 - 02.2005
Associate in Medical Administration - Medical Administration
Everest College - Chicago
High School Diploma -
Richard T Crane H.S
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