CHIEDZA NADIA TAPFUMANEYI
Chicago
Summary
Seasoned Clinical Application Analyst with over 7 years of hands-on experience supporting and optimizing clinical systems in complex healthcare environments. Expertise in leading end-to-end configuration, testing, and implementation of clinical applications aligned with organizational goals for patient care excellence. Skilled at bridging the gap between clinical teams and technical stakeholders, with a strong track record of driving system enhancements, resolving issues efficiently, and promoting user adoption. Known for a proactive, solutions-oriented approach, exceptional customer service, and a deep understanding of clinical workflows, compliance standards, and healthcare informatics. Committed to continuous improvement and advancing the mission, vision, and values of healthcare.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Applications Manager
CSI Healthcare IT
01.2020 - Current
- Provided leadership and served as a technical resource to onsite team; designing, negotiating, epic software testing, training, implementing, and follow through on escalations.
- Designed training materials and educated customers on technical tasks at the nations top 20 hospitals to improve customer experience.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times by assessing and optimizing clinical workflows.
- Collaborated with cross-functional teams to define project deliverables and customer's ongoing services resulting in a 15% increase in product utilization.
- Served as an Epic Subject-Matter Expert (SME), primary support contact & facilitated communication between end users technical support.
- Lead technical design and execution for data abstraction, server workloads and application to cloud IaaS & PaaS following best practices.
Clinical Applications Manager
Divergent
01.2016 - 01.2020
- Learned and leveraged product knowledge as well as industry best practices to improve patient turnaround time.
- Resolved common technical aspects of Epic software, including communicating with technical audiences on security, privacy and protocols for APIs/SLAs.
- Built and maintained multi-level client stakeholder relationships to ensure improved customer relationships and satisfaction.
- Developed and executed customer success plans resulting in a 25% increase in patient turnover, working with C-Level executives.
- Provided regular product training, support and updates, resulted in a 10% decrease in customer churn.
- Managed product roadmap with cross-functional teams including; account executives and analysts on technical designing and architecting of client business needs towards complex solutions.
- Managed teams of 15+ to ensure smooth implementations and ongoing support.
Application Support Specialist
OSF Medical Center
01.2015 - 01.2016
- Provided technical support for users and troubleshooting of applications issues throughout product lifecycle, Including data integrations and abstractions.
- Diagnosed network issues and configured hardware, devices, and software for 10000+ employees.
- Monitored performance metrics to detect and diagnose application issues quickly.
- Facilitated effective communication between IT personnel and clinicians during implementation projects.
- Built relationships with key decision-makers to meet customer needs resulting in a 15% increase in project efficiency.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
Bachelor of Arts - Neuroscience, Economics
Knox College
Galesburg, IL06-2015
Skills
- Flexible
- Adaptable
- Customer Relationship
- Decision Making
- Employee Training
- Management
- Multitasking
- Stakeholder Engagement
- Organization
- Independent
- Effective Communication
- Troubleshooting
- Team liaison
- Proactive self-starter
- Reliable
Certification
- Optime/Anesthesia
- EPIC
LANGUAGES
Zulu Native
Xhosa Native
Swahili Native
Ndebele Native
Shona Native
Spanish Beginner
Accomplishments
- Client Cross-Selling Growth Increased revenue growth opportunities by 30% through stakeholder relationship building and needs identification.
- Enhanced Product Utilization Improved product utilization by 15% via collaboration with cross-functional teams and redefining deliverables.
- Retention Increase Achieved 25% increase in patient turnover through strategic planning and optimization with C-Level executives.
- Faster Data Delivery Reduced data delivery times by 20% through process automation improvements.
AREAS OF EXPERTISE
- Agile
- APIs
- Citrix
- CSI
- Design and Development
- IaaS
- PaaS
- Process Mapping
- Product Roadmap
- ELearning
- SQL
- Stakeholder Engagement
- Docebo
- Performance Measurement
- Training
- Product Management
- Revenue Growth
- Functional Design
- SLAs
- Microsoft Office
- Excel
- PowerPoint
Certifications
Optime/Anesthesia
Timeline
Clinical Applications Manager
CSI Healthcare IT
01.2020 - Current
Clinical Applications Manager
Divergent
01.2016 - 01.2020
Application Support Specialist
OSF Medical Center
01.2015 - 01.2016
Bachelor of Arts - Neuroscience, Economics
Knox College
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