Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
AREAS OF EXPERTISE
Certifications
Timeline
Generic

CHIEDZA NADIA TAPFUMANEYI

Chicago

Summary

Seasoned Clinical Application Analyst with over 7 years of hands-on experience supporting and optimizing clinical systems in complex healthcare environments. Expertise in leading end-to-end configuration, testing, and implementation of clinical applications aligned with organizational goals for patient care excellence. Skilled at bridging the gap between clinical teams and technical stakeholders, with a strong track record of driving system enhancements, resolving issues efficiently, and promoting user adoption. Known for a proactive, solutions-oriented approach, exceptional customer service, and a deep understanding of clinical workflows, compliance standards, and healthcare informatics. Committed to continuous improvement and advancing the mission, vision, and values of healthcare.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Applications Manager

CSI Healthcare IT
01.2020 - Current
  • Provided leadership and served as a technical resource to onsite team; designing, negotiating, epic software testing, training, implementing, and follow through on escalations.
  • Designed training materials and educated customers on technical tasks at the nations top 20 hospitals to improve customer experience.
  • Designed internal process improvements to automate repetitive tasks, shortening data delivery times by assessing and optimizing clinical workflows.
  • Collaborated with cross-functional teams to define project deliverables and customer's ongoing services resulting in a 15% increase in product utilization.
  • Served as an Epic Subject-Matter Expert (SME), primary support contact & facilitated communication between end users technical support.
  • Lead technical design and execution for data abstraction, server workloads and application to cloud IaaS & PaaS following best practices.

Clinical Applications Manager

Divergent
01.2016 - 01.2020
  • Learned and leveraged product knowledge as well as industry best practices to improve patient turnaround time.
  • Resolved common technical aspects of Epic software, including communicating with technical audiences on security, privacy and protocols for APIs/SLAs.
  • Built and maintained multi-level client stakeholder relationships to ensure improved customer relationships and satisfaction.
  • Developed and executed customer success plans resulting in a 25% increase in patient turnover, working with C-Level executives.
  • Provided regular product training, support and updates, resulted in a 10% decrease in customer churn.
  • Managed product roadmap with cross-functional teams including; account executives and analysts on technical designing and architecting of client business needs towards complex solutions.
  • Managed teams of 15+ to ensure smooth implementations and ongoing support.

Application Support Specialist

OSF Medical Center
01.2015 - 01.2016
  • Provided technical support for users and troubleshooting of applications issues throughout product lifecycle, Including data integrations and abstractions.
  • Diagnosed network issues and configured hardware, devices, and software for 10000+ employees.
  • Monitored performance metrics to detect and diagnose application issues quickly.
  • Facilitated effective communication between IT personnel and clinicians during implementation projects.
  • Built relationships with key decision-makers to meet customer needs resulting in a 15% increase in project efficiency.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Education

Bachelor of Arts - Neuroscience, Economics

Knox College
Galesburg, IL
06-2015

Skills

  • Flexible
  • Adaptable
  • Customer Relationship
  • Decision Making
  • Employee Training
  • Management
  • Multitasking
  • Stakeholder Engagement
  • Organization
  • Independent
  • Effective Communication
  • Troubleshooting
  • Team liaison
  • Proactive self-starter
  • Reliable

Certification

  • Optime/Anesthesia
  • EPIC

LANGUAGES

Zulu Native
Xhosa Native
Swahili Native
Ndebele Native
Shona Native
Spanish Beginner

Accomplishments

  • Client Cross-Selling Growth Increased revenue growth opportunities by 30% through stakeholder relationship building and needs identification.
  • Enhanced Product Utilization Improved product utilization by 15% via collaboration with cross-functional teams and redefining deliverables.
  • Retention Increase Achieved 25% increase in patient turnover through strategic planning and optimization with C-Level executives.
  • Faster Data Delivery Reduced data delivery times by 20% through process automation improvements.

AREAS OF EXPERTISE

  • Agile
  • APIs
  • Citrix
  • CSI
  • Design and Development
  • IaaS
  • PaaS
  • Process Mapping
  • Product Roadmap
  • ELearning
  • SQL
  • Stakeholder Engagement
  • Docebo
  • Performance Measurement
  • Training
  • Product Management
  • Revenue Growth
  • Functional Design
  • SLAs
  • Microsoft Office
  • Excel
  • PowerPoint

Certifications

Optime/Anesthesia 

Timeline

Clinical Applications Manager

CSI Healthcare IT
01.2020 - Current

Clinical Applications Manager

Divergent
01.2016 - 01.2020

Application Support Specialist

OSF Medical Center
01.2015 - 01.2016

Bachelor of Arts - Neuroscience, Economics

Knox College
CHIEDZA NADIA TAPFUMANEYI