Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patcharaporn Sisaiya

Patcharaporn Sisaiya

Chicago

Summary

Dynamic professional with extensive experience in customer service at Oliang Cafe and Green Leaf Thai Cuisine. Proven ability in order management and conflict resolution, enhancing guest satisfaction. Adept at training new employees and fostering team collaboration, consistently delivering exceptional service in high-pressure environments. Passionate about creating memorable dining experiences.

Overview

14
14
years of professional experience

Work History

Server

Oliang Cafe and Green Leaf Thai Cuisine
Chicago
10.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Trained new employees to perform duties.

Educational Consultant

Thai Study Abroad Consultant
Bangkok
03.2022 - 09.2022
  • Coordinated with external agencies to provide additional support services for students, such as tutoring and counseling.
  • Met with vendors to check available curriculum plans and related materials supporting course objectives.
  • Analyzed educational data to monitor student progress and adjust instructional strategies accordingly.
  • Attended conferences related to current trends in education policy and practice.
  • Negotiated contracts, prices, and deliveries with vendors.
  • Coached students on making decisions on colleges and career choices.
  • Assisted in developing Individual Education Plans for special education students.
  • Monitored student progress by reviewing relevant data such as grades, attendance records, standardized test scores.
  • Implemented conflict resolution and mediation strategies to address student and classroom challenges.
  • Worked with school administrators to determine course needs and set frameworks.

Flight Attendant

Kuwait Airways
Kuwait
01.2017 - 04.2020
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Kept cabin neat, clean and professional in appearance.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Enforced FAA and airline rules with passengers in business, economy and first class.

Flight Attendant

Korean Air
Seoul
08.2012 - 12.2016
  • Scanned tickets from passengers and welcomed aboard.
  • Provided assistance to disabled passengers when necessary.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.

Front Desk Officer

Conrad Hotel
Bangkok
09.2011 - 08.2012
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Greeted customers and visitors in a friendly, professional manner.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Education

Bachelor of Arts - English Literature

Kasetsart University
Bangkok,Thailand
04-2012

Skills

  • Point-of-sale operation
  • Order management
  • Customer service
  • Food safety
  • Conflict resolution
  • Menu knowledge
  • Employee training
  • Communication skills
  • Team collaboration
  • Time management
  • Interpersonal communication
  • Problem-solving aptitude

Languages

English
Professional
Korean
Limited

Timeline

Server

Oliang Cafe and Green Leaf Thai Cuisine
10.2022 - Current

Educational Consultant

Thai Study Abroad Consultant
03.2022 - 09.2022

Flight Attendant

Kuwait Airways
01.2017 - 04.2020

Flight Attendant

Korean Air
08.2012 - 12.2016

Front Desk Officer

Conrad Hotel
09.2011 - 08.2012

Bachelor of Arts - English Literature

Kasetsart University

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Patcharaporn Sisaiya