Leonela Soto

Security Supervisor (Day-shift):

Oversees daily shift, monitors team, responds to calls, creates/edits schedules, adjusts time clocks as needed. Patrols of the interior and exterior of the hospital. Supervisor works with management/administration to discuss and address company or department tasks. In addition, assists/conducts corrective action as needed.

• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular patrols of facility to detect and deter security threats.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

• Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
• Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
• Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
• Maintained accurate records of incidents, providing detailed reports for management review and analysis.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Reported suspicious activities and persons to law enforcement.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

Campus safety Officer conducts interior/exterior patrols on grounds of the facility. Responding to emergencies as needed throughout the building. Ensuring security of all doors and alarms etc. Includes motors assists, escorts, and report writing/reviewing.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

• Adapted quickly to new products and technologies introduced into the retail environment, ensuring seamless integration into sales presentations and customer service interactions.
• Fostered strong relationships with vendors and suppliers for timely deliveries and improved product assortment.
• Resolved customer complaints professionally, fostering positive relationships and repeat business opportunities.
• Increased sales revenue by consistently providing exceptional customer service and product knowledge.
• Managed inventory control with accurate record-keeping, reducing stock discrepancies and ensuring proper product availability.
• Trained new employees on company policies, procedures, and sales techniques, improving staff efficiency and productivity.
• Achieved store targets for customer satisfaction through attentive listening and effective problemsolving.