Soila Contreras
Joliet
Summary
Dynamic and detail-oriented Registration/Front Desk Receptionist with proven expertise at International Dental Joliet. Recognized for enhancing guest retention through exceptional customer service and meticulous scheduling. Skilled in cash handling and fostering team collaboration, ensuring a welcoming environment while maintaining confidentiality and efficient office operations.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
11
11
years of professional experience
Work History
Registration/Front Desk Receptionist
International Dental Joliet/Dynasty Dental PLLC
09.2014 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings. Translating for Spanish-speaking patient.
Registration/Front Desk Receptionist
Joliet Endo-Med Clinic
09.2015 - 08.2016
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-1991
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registration/Front Desk Receptionist
Joliet Endo-Med Clinic
09.2015 - 08.2016
Registration/Front Desk Receptionist
International Dental Joliet/Dynasty Dental PLLC
09.2014 - Current
High School Diploma -
Joliet Central High School
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