Crystal Arriaga
Park Ridge,IL
Summary
Detail-oriented Patient Registration Specialist skilled in check-ins, insurance verification, and maintaining HIPAA compliance. Committed to accuracy, efficiency, and providing a positive patient experience.
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
Endeavor Health
08.2024 - Current
- Experienced in navigating and utilizing Epic EHR system for patient registration, documentation and scheduling.
- Confirm insurance eligibility and obtained prior authorizations for inpatient and outpatient services using Availity.
- Verify patient's insurance and benefits using Experian Onesource.
- Review and explain patient balances, respond to billing questions, and handled payment transactions.
Hotel Assistant Manager
Holiday Inn Express & Suites
03.2021 - 07.2024
- Responsible for renovation projects, directing, planning, coordinating, and safely executing the work with contract documents.
- Achieved a 95% guest satisfaction rating through exceptional customer service.
- Ensured all areas of the hotel were inspected daily for compliance to standards.
- Oversaw all aspects of hotel operations, including guest service, housekeeping, breakfast attendant, and maintenance.
- Resolved guest concerns and complaints promptly and professionally, ensuring a positive experience for all guests.
Service Business Development
The Autobarn of Evanston
01.2018 - 02.2021
- Worked closely with the BDC manager and service advisor to become proficient with overall service.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- Logged service and parts transactions on a log sheet.
- Scanned service department documents using 'Scan123' software.
Front Desk Receptionist
Muller Auto Group
06.2017 - 01.2018
- Greeted and assisted customers who entered the showroom.
- Provided the customer with the proper change and/or receipts.
- Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
- Provided basic information to callers who had general inquiries.
- Prepared sales and serviced gas tickets for the Accounting Department.
Front Desk Receptionist
The Autobarn of Evanston
10.2016 - 06.2017
- Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
- Provided basic information to callers who had general inquiries.
- Prepared sales and serviced gas tickets for the Accounting Department.
Education
High School -
Niles North High School
Skokie, IL06.2016
Skills
- Conflict resolution
- Medical billing
- Data entry
- Bilingual
Timeline
Patient Registration Representative
Endeavor Health
08.2024 - Current
Hotel Assistant Manager
Holiday Inn Express & Suites
03.2021 - 07.2024
Service Business Development
The Autobarn of Evanston
01.2018 - 02.2021
Front Desk Receptionist
Muller Auto Group
06.2017 - 01.2018
Front Desk Receptionist
The Autobarn of Evanston
10.2016 - 06.2017
High School -
Niles North High School
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