Shantell Edwards
Naperville
Summary
Dynamic Patient Service Representative with a proven track record at Endeavor Health, enhancing operational efficiency through effective appointment scheduling and insurance verification. Skilled in fostering patient relationships and ensuring HIPAA compliance, I excel in delivering exceptional customer service while implementing process improvements that elevate patient satisfaction.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Endeavor Health
01.2022 - Current
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed appointment scheduling and confirmations, improving patient flow and satisfaction.
- Collaborated with healthcare providers to ensure accurate patient information and care coordination.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and trust.
- Trained new staff on customer service protocols and clinic procedures, ensuring consistency in service delivery.
- Implemented process improvements for handling insurance verification, reducing delays in service provision.
- Led initiatives to streamline communication between departments, enhancing overall patient experience.
Home Health Aide
Addus
02.2022 - 01.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health metrics and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules, promoting adherence and wellness.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Trained new aides on best practices for patient engagement and care techniques.
- Implemented infection control measures, enhancing overall patient safety standards.
- Maintained accurate documentation of patient progress and care delivered.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
Postal Carrier
USPS
01.2019 - 02.2021
- Delivered mail and packages efficiently across designated routes, ensuring timely service for all customers.
- Maintained accurate records of deliveries, minimizing discrepancies and enhancing customer satisfaction.
- Adapted to changing weather conditions and traffic patterns while ensuring safe navigation of delivery routes.
- Interacted with customers daily, addressing inquiries and providing information on postal services.
- Utilized handheld devices to track deliveries and update customer statuses in real-time.
- Collaborated with team members to streamline delivery processes, improving route efficiency and effectiveness.
- Conducted regular inspections of delivery vehicles to ensure compliance with safety standards and regulations.
Patient Care Technician
Advocate Christ Medical Center
01.2017 - 01.2019
- Assist nursing staff with daily patient care activities.
- Monitor patients' vital signs and report changes to medical team.
- Maintain cleanliness and organization in patient care areas.
- Support patients with mobility, hygiene, and comfort needs.
- Document patient information accurately in electronic medical records.
- Communicate effectively with patients and families regarding care procedures.
- Participate in training programs to enhance clinical skills and knowledge.
Education
High School Diploma -
Midwest High School
06-2010
High School Diploma -
Sam Land Medical Institute
Evergreen Park, IL07-2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Medical insurance
- Eligibility determination
- Office administration
- Document filing
- Data entry proficiency
Certification
- [Area of expertise] License - [Timeframe]
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Home Health Aide
Addus
02.2022 - 01.2024
Patient Service Representative
Endeavor Health
01.2022 - Current
Postal Carrier
USPS
01.2019 - 02.2021
Patient Care Technician
Advocate Christ Medical Center
01.2017 - 01.2019
High School Diploma -
Midwest High School
High School Diploma -
Sam Land Medical Institute
Similar Profiles
Demarea RiesDemarea Ries
Medical Assistant at Endeavor HealthMedical Assistant at Endeavor Health
Crystal ArriagaCrystal Arriaga
Patient Registration Representative at Endeavor HealthPatient Registration Representative at Endeavor Health
ANNA LAUDEANNA LAUDE
Registered Nurse, Maternal Fetal Medicine at Endeavor HealthRegistered Nurse, Maternal Fetal Medicine at Endeavor Health
Rowan BohnstedtRowan Bohnstedt
Cashier/Cook/Dishwasher at Everdines Grilled Cheese Co.Cashier/Cook/Dishwasher at Everdines Grilled Cheese Co.
EMILY FOXEMILY FOX
Host Intern at Wildfire-Lettuce Entertain You EnterprisesHost Intern at Wildfire-Lettuce Entertain You Enterprises