Anaely Salgado
Elmwood Park
Summary
Experienced with eligibility determination, client support, and case management. Utilizes strong organizational skills and keen attention to detail to ensure accurate and timely processing of applications. Knowledge of regulatory guidelines and adept at maintaining comprehensive records while fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Public Aid Eligibility Assistant
State of Illinois-Department of Human Services
06.2019 - Current
- Assessed client eligibility for state assistance programs based on established guidelines.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Personal Banker
Citibank
06.2017 - 06.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analyzed client financial needs to recommend suitable banking products and services.
- Facilitated account openings, closings, and maintenance for diverse clientele.
- Educated customers on digital banking tools, enhancing user engagement and satisfaction.
Lead Teller
Citibank
01.2015 - 06.2017
- Supervised daily operations of teller team, ensuring adherence to policies and procedures.
- Implemented process improvements that increased transaction efficiency and customer satisfaction.
- Managed cash flow and reconciled discrepancies, maintaining accurate financial records.
- Developed strong relationships with clients, providing tailored banking solutions to meet their needs.
Education
No Degree - Gender Studies
Triton College
River Grove, ILHigh School Diploma -
Steinmetz Academic High School
Chicago, IL06-2010
Skills
- Confidentiality
- Documentation and paperwork
- Accuracy and thoroughness
- Effective communication skills
- Data entry
- Appointment scheduling
- Application review
- Telephone etiquette
- Social services
- Public assistance programs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Public Aid Eligibility Assistant
State of Illinois-Department of Human Services
06.2019 - Current
Personal Banker
Citibank
06.2017 - 06.2019
Lead Teller
Citibank
01.2015 - 06.2017
No Degree - Gender Studies
Triton College
High School Diploma -
Steinmetz Academic High School
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