Christina Henry
Olney
Summary
Dynamic professional with extensive experience in public sector organizations, including the State of Illinois. Proven track record in confidentiality assurance and accuracy, enhancing client satisfaction through effective communication and support. Proficient in Excel and detail-oriented data management, consistently streamlining processes and mentoring new staff to improve team productivity.
Overview
19
19
years of professional experience
Work History
Public Aid Eligibility Assistant
State of Illinois-Department of Human Services
01.2021 - Current
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Provided ongoing support to newly-hired Eligibility Assistants through mentorship, training sessions, and sharing best practices from personal experience.
- Conducted comprehensive interviews with applicants to gather pertinent information for determining program eligibility.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Enhanced team productivity by cross-training in multiple program areas and providing backup support as needed.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Demonstrated adaptability and flexibility in managing fluctuating caseloads, program changes, and shifting priorities as needed.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
Office Manager
Woods Auto Body
07.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Associate
State of Illinois-Department of Human Services
08.2018 - 12.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Associate
State of Illinois - Department of Natural Recourse
10.2017 - 08.2018
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Enhanced workflow through the implementation of effective document management systems, leading to reduced processing times for paperwork.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and maintained spreadsheets in Excel to track and chart information.
Education
High School Diploma -
East Richland High School
Olney, ILNo Degree - Business Administration
Olney Central College
OlneySkills
- Confidentiality assurance
- Accuracy and thoroughness
- Experience in public sector organizations
- Excel proficiency
- Detail-oriented data management
Timeline
Public Aid Eligibility Assistant
State of Illinois-Department of Human Services
01.2021 - Current
Office Associate
State of Illinois-Department of Human Services
08.2018 - 12.2020
Office Associate
State of Illinois - Department of Natural Recourse
10.2017 - 08.2018
Office Manager
Woods Auto Body
07.2006 - Current
High School Diploma -
East Richland High School
No Degree - Business Administration
Olney Central College
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