Rosemary Sparkman
Chicago
Summary
Experienced with eligibility determination, client support, and case management. Utilizes strong organizational skills and keen attention to detail to ensure accurate and timely processing of applications. Knowledge of regulatory guidelines and adept at maintaining comprehensive records while fostering positive client relationships.
Overview
40
40
years of professional experience
Work History
Public Aid Eligibility Assistant
Illinois Department Of Central Management Services
03.2023 - Current
- Assisted clients in determining eligibility for state assistance programs.
- Reviewed applications and documentation to ensure compliance with regulations.
- Coordinated communication between clients and service providers to facilitate support services.
- Streamlined application processing procedures to enhance efficiency and accuracy.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
Office Assistant
Illinois Department of Central Management Services
03.2020 - 03.2023
- Typed complex materials such as resumes for clients, weekly and monthly statistical reports, unit meeting minutes and vouchers for clients in training proofs for correctness of grammar and punctuation and for clarity of content
- Edited authorization and transmittal of assistance action forms received from casework staff updates the computerized client’s field i.e. (client characteristics and client activity entered employment confidential materials including staff performance evaluations
- Conducted computer clearance for welfare saving due to client obtaining employment, received unemployment benefits or non-cooperation created welfare savings reports and overdue case action report, and issue new or replacement LINK cards to clients maintaining records for computerized transactions
- Maintain filed of forms, reports, and supplies; received and distributed mail, prepares outgoing mail
- Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above
- Managed office communications and correspondence to ensure clarity and efficiency.
- Organized and maintained electronic filing systems for easy access to documents.
Customer Service Associate
Kohl’s
08.2019 - 03.2020
- Balanced requests of multiple customers simultaneously in a fast-paced retail environment in accordance with company policy and regulations
- Operated a cash register to process cash, check, and card transactions, balancing and verifying accurate funds
- Applied merchandise presentation standards including but not limited to sales floor returns, fitting room returns, and stock room organization etc.
MDC Tech
Little Company of Mary Hospital
03.2016 - 08.2019
- Received and processed CRT, phone and written equipment request and delivers equipment to specific department
- Optimized up to date manuals and automated records for all billing and inventory purposes
- Maintain safe, secure, and healthy work environment by establishing and following standards and procedures, including but not limited to equipment return for MDC reprocessing and set-up
Morning Stocker
Menards
04.2013 - 07.2016
- Take inventory log of products for the plumbing department and maintain accurate merchandise count
- Retrieve freight weighing up to 50 lbs from the receiving dock and stock shelves in a timely manner
- Prioritize customer assistance with merchandise retrieval, providing exceptional customer service in locating the best solutions
- Reported any safety or mechanical issues to supervisor as needed
Operation Associate
Morgan Stanley Smith Barney – Global Wealth Management Group
04.1998 - 01.2012
- Partnered with multiple financial advisors in a fast-paced environment, prioritizing clients’ needs, and expectations were met through proficiency and expert-level customer service
- Managed many account-related queries independently according to daily deadlines and system cutoffs
- Processed client trades and deports, ensuring accuracy in accordance with all rules, procedures, and federal regulations
- Lead many coworkers in opening accounts, maintaining records, and organizing branch meetings
Human Resource Assistant
Kemper Insurance
01.1995 - 01.1998
- Obtained comprehensive knowledge of all human resources department functions with an extensive introduction to the recruitment process
- Document service requests for new hire onboarding process, including verifying application credentials, facilities new hire orientation, and compliance verification for numerous new hires per week
- Computed and maintained company payroll using Kemper-specific accounting program designed for Midwest branches
- Developed and redesigned multiple postings per month and began recruitment processes for part-time seasonal staff
- Facilitated conflict resolution between management and staff
Customer Service Representative
Fused Kontracts
08.1992 - 06.1993
- Optimize patent satisfaction through completion of administrative tasks including but not limited to answer phones, letter and memo writing, and scheduling
- Coordinate inventory orders for all customer orders and returns
- Maintain and enforce all protocols, maintaining correspondence with physician regarding patient needs and recommendations
Office Assistant II
Sears Roebuck & Company
07.1986 - 08.1992
- Initiated clerical and administrative support tasks related to answering phones, word processing, and processing and transferring requests with attention to detail incoming and outgoing calls with overseas buying offices
- Distributed extensive sales and promotional materials for customer orders
Education
Word Processing/Automated Office Applications Certification -
Chicago Urban League
Chicago, IL01-1995
Skills
- Customer Service
- Problem Solving
- Communication
- Teamwork
- Financial Management
- Clerical and Administrative Executor
- Time Management
- Customer Satisfaction Skills
- Detail-Oriented Personnel
- Accuracy and thoroughness
- Confidentiality
- Effective communication skills
Timeline
Public Aid Eligibility Assistant
Illinois Department Of Central Management Services
03.2023 - Current
Office Assistant
Illinois Department of Central Management Services
03.2020 - 03.2023
Customer Service Associate
Kohl’s
08.2019 - 03.2020
MDC Tech
Little Company of Mary Hospital
03.2016 - 08.2019
Morning Stocker
Menards
04.2013 - 07.2016
Operation Associate
Morgan Stanley Smith Barney – Global Wealth Management Group
04.1998 - 01.2012
Human Resource Assistant
Kemper Insurance
01.1995 - 01.1998
Customer Service Representative
Fused Kontracts
08.1992 - 06.1993
Office Assistant II
Sears Roebuck & Company
07.1986 - 08.1992
Word Processing/Automated Office Applications Certification -
Chicago Urban League