Software consultant with two years of experience managing enterprise accounts, delivering client training, and implementing custom portfolio solutions. Proficient in Python, Excel, and data visualization, with a strong focus on client engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant, Client Solutions
FactSet
02.2023 - Current
Managed two enterprise accounts with over 100 active users, achieving a 45% increase in user engagement by delivering tailored trainings and demos.
Designed and implemented custom attribution reports for portfolio comparisons, integrating complex datasets into FactSet applications.
Spearheaded 20-30 client onboardings per quarter, ensuring smooth implementation of portfolio analytics tools and data integration.
Lead a cross-functional team of 3+ consultants to deliver large-scale solutions for high-value clients, optimizing portfolio reporting workflows.
Collaborated with implementation specialists to streamline post-implementation support and create user-centric documentation.
Business Development Representative
Oracle NetSuite
01.2022 - 10.2022
Managed over 30 calls per day via inbound/outbound leads
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Consult with engineers regarding technical problems with products
Summer Facility Assistant
University Of Illinois Urbana
05.2021 - 07.2021
Enabled customer satisfaction by providing adequate service and expertise on all aspects of facility
Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.