Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zach Farhan

Palatine

Summary

Personable, reliable and adaptable; adept at navigating changing needs and ensuring smooth daily functions. Strong work ethic and proven track record in customer satisfaction and team productivity. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in POS systems and F&B safety, demonstrating exceptional verbal communication and a consistent safe driving record. Achieved significant improvements in team productivity and service quality.

Overview

Work History

Store Associate

Honey Baked Ham
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Pickup and Delivery Driver + Custodian

Matrix Press
  • Enhanced customer satisfaction by providing timely and accurate delivery of packages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Waitstaff / Server

California Pizza Kitchen | Chili's Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Team Leader

Jersey Mike's Subs | Dunkin Donuts
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
  • Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
  • Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Education

High School Diploma -

Palatine High School
Palatine, IL
06-2013

Skills

  • Exceptional customer service
  • Excellent verbal communication
  • Hospitality service proficiency
  • F&B safety and quality assurance
  • Point of sale systems
  • Visual merchandise arrangement
  • Loading and unloading safety
  • Custodial maintenance experience
  • Consistent safe driving record

Timeline

Store Associate

Honey Baked Ham

Pickup and Delivery Driver + Custodian

Matrix Press

Waitstaff / Server

California Pizza Kitchen | Chili's Restaurant

Team Leader

Jersey Mike's Subs | Dunkin Donuts

High School Diploma -

Palatine High School

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Zach Farhan