Yanet De Jesus
Chicago
Summary
Seasoned professional in property, real estate, and commercial property management . Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Commercial/Residential Property Manager
Rich Port LLC
Chicago
01.2012 - Current
- Supervised and supported leasing agents and property management staff, providing coaching and performance feedback to achieve operational goals.
- Maintained open communication with team members and cross-functional partners to ensure smooth daily operations and address concerns promptly.
- Coordinated staff schedules and participated in hiring processes to ensure adequate coverage and effective team performance.
- Trained new staff on property management procedures, safety protocols, and customer service standards.
- Oversaw payroll and administrative paperwork for property management staff, ensuring accuracy and compliance.
- Managed property repairs, vendor relationships, and contract negotiations to maintain safe, comfortable environments for residents.
- Conducted detailed property walkthroughs to assess conditions, address tenant concerns, and ensure compliance with safety standards.
- Promoted resident satisfaction by responding to incidents, resolving issues, and maintaining a positive living environment.
Director of Operations/General Manager
National Awnings And Canopies
Chicago
01.2003 - 05.2012
- Directed daily operations, supervised staff, and managed employee schedules to ensure efficient business performance.
- Provided ongoing support and training to team members, fostering professional growth and maintaining high service standards.
- Participated in hiring, onboarding, and performance management to build and retain a strong team.
- Maintained open communication with staff and leadership to address operational needs and resolve issues promptly.
- Oversaw payroll, administrative tasks, and compliance with company policies for all employees.
- Coordinated with vendors and clients to ensure quality service delivery and positive relationships.
- Led process improvements and implemented best practices to enhance safety, efficiency, and customer satisfaction.
Education
Business Mentor - Business Mentorship Certification, corporate training, sales and business startup training
SCORE
Chicago, IL 01.2014 - 02.2015
Property Management
Ashworth College
Norcross, GA 04.2013 - 12.2014
Bachelor of Arts - Business
St Augustin
Chicago, IL 08.1997 - 01.1999
Skills
- Property Leasing
- Supervising experience
- Staff training
- Financial Reporting and Budgeting
- Project Coordination and Renovations
- Lease Administration
- Vendor and Contract Management
- Contract negotiation
- Customer service
- Organizational skills
- Attention to detail
- Communication skills
Languages
- Spanish & English
- Spanish & English, Fluent
Timeline
Business Mentor - Business Mentorship Certification, corporate training, sales and business startup training
SCORE
01.2014 - 02.2015
Property Management
Ashworth College
04.2013 - 12.2014
Commercial/Residential Property Manager
Rich Port LLC
01.2012 - Current
Director of Operations/General Manager
National Awnings And Canopies
01.2003 - 05.2012
Bachelor of Arts - Business
St Augustin
08.1997 - 01.1999