Sharon Wilson
South Holland
Summary
Results-driven professional skilled in conflict resolution, team building, and complex problem-solving, with a proven track record of meeting goals and enhancing organizational efficiency. Adept at coordinating projects and leading teams to success. Eager to leverage these skills as a Personal Assistant.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Property Manager
East Lake Management
Chicago
12.2020 - Current
- Inspected vacant units prior to move-in to ensure they meet quality standards.
- Coordinated maintenance tasks such as plumbing repairs or painting projects.
- Utilized conflict resolution techniques to mediate disputes between tenants.
- Prepared documents for evictions when necessary in accordance with legal requirements.
- Negotiated contracts with suppliers for goods, services, and equipment needed for the upkeep of residential properties.
- Managed financial activities such as rent collection, budgeting, bookkeeping, invoicing.
- Created detailed reports on monthly property inspections to ensure compliance with safety standards and regulations.
- Advised senior management on changes that could improve operational efficiency in the residential properties.
Customer Service Associate
Anthropologie
Chicago
10.2017 - Current
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Built sustainable customer relationships of trust through open and interactive communication.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Handled escalated calls professionally while providing a positive resolution for the caller.
Assistant Property Manager
East Lake Management
Chicago
02.2019 - 11.2020
- Checked rental eligibility by following East Lake's Management verification process.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Settled tenant conflicts in the most effective manner possible.
Administrative Assistant
East Lake Management
Chicago
03.2018 - 08.2019
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to tenants requests in a timely manner.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Built and maintained relationships with vendors and other external contacts.
Education
Finance - Undergraduate, Finance
DePaul University
Chicago, ILSkills
- Consistently meeting goals
- Time management
- Outside sales
- Deductive reasoning
- Conflict resolution
- Property management
- MS Office 365
- Leadership
- Effective leadership
- Team building
- Food service management
- Efficient at multitasking
- Decisive
- Writing skills
- Entrepreneurship
- Microsoft Outlook
- Organizational skills
- Customer communication
- Complex problem solving
- Property leasing
Certification
Certified Property Manager
Timeline
Residential Property Manager
East Lake Management
12.2020 - Current
Assistant Property Manager
East Lake Management
02.2019 - 11.2020
Administrative Assistant
East Lake Management
03.2018 - 08.2019
Customer Service Associate
Anthropologie
10.2017 - Current
Finance - Undergraduate, Finance
DePaul University