Veronica Mack
Alsip
Summary
I am a very well-organized, committed worker with a cheerful disposition. I'm able to perform well under pressure and communicate clearly. I'm willing to take on new challenges and help a business succeed.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pace Driver
Pace Transportation
Chicago
08.2023 - 03.2026
- Operate Pace vehicles at a consistent and safe pace. Following all traffic laws and regulations.
- Follow all safety protocols and regulations to minimize risks and ensure the safety of participants and pedestrians.
- Perform routine maintenance and inspections on designated vehicles to ensure proper functioning and safety.
- Remain alert and attentive at all times to respond quickly to changing conditions or emergencies.
- Provided excellent customer service to passengers including assisting them with boarding, answering questions, and ensuring their comfort and safety during the journey.
- Maintain a professional image and attitude in regards to clients, visitors and co-workers.
Medical Transportation Driver
Akins Transportation
Chicago
01.2022 - 12.2023
- Provide transportation to the residents for appointments and errands.
- Utilize company vehicles in a safe and professional manner.
- Complete daily vehicle pre-trip and post trip inspections, and maintain vehicle cleanliness.
- Assist clients and patients as needed to safely complete the transfer.
- Communicates with dispatch regarding schedule progress, and to receive instructions.
- Maintain a professional image and attitude in regards to clients, visitors and co-workers.
Health Coordinator
Blue Cross Blue Shield
Chicago
04.2009 - 07.2020
- Communicated with members to inform and educate them on medical management programs.
- Supported the clinicians in the medical management department.
- Conducted research and maintained records.
- Responded to inquiries from members.
- Performed data entry.
- Processed various Blue-Star maintenance transactions accounts.
- Updated E-Time payroll.
- Responsible for processing self-bills discrepancy letters, and related membership transactions.
- Prepared various reports and daily logs.
- Knowledge of HMO membership, Hewitt account, and Blue-Star inquiries.
Financial Assistant II
Blue Cross Blue Shield
Downers Grove
09.1998 - 04.2009
- Processed invoices and followed up with clients, suppliers, and partners.
- Prepared daily inventory.
- Serviced and maintained membership files.
- Updated financial spreadsheets with daily transactions.
- General bookkeeping and data entry.
Education
Orr High School
Chicago, ILSkills
- Customer Support
- Problem-Solving
- Time Management
- Vehicle Operation
- Effective Communication
- Data Entry
- Professionalism
- Medical Management
Certification
- Driver's License
- PERC Card
Timeline
Pace Driver
Pace Transportation
08.2023 - 03.2026
Medical Transportation Driver
Akins Transportation
01.2022 - 12.2023
Health Coordinator
Blue Cross Blue Shield
04.2009 - 07.2020
Financial Assistant II
Blue Cross Blue Shield
09.1998 - 04.2009
Orr High School