Michael Duda
Chicago
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
35
35
years of professional experience
Work History
Pace Paratransit Driver
Pace
01.2016 - 03.2018
- Maintained full understanding of local roads and traffic patterns.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Worked different route every day based on changing passenger locations and destinations.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
Water Meter Technician
City of Chicago
01.1983 - 04.2012
- Attended safety meetings and took part in safety awareness trainings and programs.
- Maintained accurate records of all work performed, including parts used, labor hours spent, and any observations made during the service call.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Performed monthly meter tests to determine functionality and reliability.
- Utilize GPS technology to locate customers accurately and avoid delays.
Water RateTechnician Supervisor
Chicago Water Department
04.1998 - 01.2012
- Ensured compliance with safety regulations by adhering to proper procedures during installations, repairs, and maintenance tasks.
- Maintained accurate records of all work performed, including parts used, labor hours spent, and any observations made during the service call.
- Assisted in reducing lost revenue due to leaks or theft by identifying anomalies in water usage patterns during meter readings.
- Facilitated smooth communication between field technicians and office personnel by providing accurate, timely updates on work order progress.
- Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
- Conducted regular inspections of water metering equipment, identifying potential issues or hazards and taking necessary corrective action.
- Promoted a positive company image through professional interactions with customers during service calls, addressing any concerns or questions they may have.
Education
High School Diploma -
Steinmetz High School
Chicago, IL05-1978
Skills
- Strong work ethic
- Wheelchair securement
- Traffic laws compliance
- Safe driving practices
- Troubleshooting skills
- Log keeping
- Special needs
- Clean driving record
- Basic repairs
- Preventive Maintenance
- GPS navigation
- Route planning
- Customer relations skills
- Valid IL license
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
Timeline
Pace Paratransit Driver
Pace
01.2016 - 03.2018
Water RateTechnician Supervisor
Chicago Water Department
04.1998 - 01.2012
Water Meter Technician
City of Chicago
01.1983 - 04.2012
High School Diploma -
Steinmetz High School
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