Trinette Eskridge
Chicago
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Patient Advocate
Advocate Medical Center
Oak Brook, IL
12.2024 - Current
- Advocated for patient rights, ensuring clarity and understanding of care options
- Resolved patient inquiries and concerns, enhancing satisfaction and trust in healthcare services.
- Trained new staff on department policies and job duties.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, assist patients with estimate questions and provide new estimates for upcoming and nonscheduled appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Surgery Scheduler
Loyola Medical Center
Oakbrook, IL
02.2024 - 11.2024
- Schedule surgery procedures for Providers.
- Verify Insurance for upcoming appointments
- Collect pre-payment per insurance
- Order Anesthesia for Mac/Block cases
- Scan charts to patient epic account
- Post charge Captions
- Make Providers Block schedule for office visits.
- Order office Supplies for front desk
Patient Financial Advocate
Advocate Medical Group
Oak Brook, IL
01.2019 - 02.2024
- Current Interviews patients to assess for qualifying financial needs.
- Identifies available assistance programs and coordinates with patients to complete applications for any potential coverage.
- Educates physician offices/patients on the organizations' applicable policies such as financial assistance policy, Patient Financial Responsibility, non-covered services, and deferral of Care.
- Coordinates with providers offices to determine patients' financial responsibility.
- Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service.
- Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care.
- Explains how non-covered and out-of-network services factor in the out-of-pocket cost.
- Requests upfront payment toward self-pay amounts, estimated out of pocket costs and outstanding previous balances.
- Initiates credit scoring to determine each patient's eligibility for Medicaid, hospital-sponsored charity care, and others.
Service Representative
Loyola medical Center
Maywood, IL
09.2006 - 05.2009
- Proficient in scheduling software system in accordance with system physician guidelines to effectively schedule, cancel and revise appointment Follow software system Epic, EEV, NDAS, IDX Scheduling and Excel Efficiently and effectively manage a high volume of telephone calls Demonstrates ownership of front office and interacts with patients and family Career Objective Experience Professional Experience In a professional and welcoming manner, per established guidelines and procedures Ensure efficient day to day operations Schedule though epic patient testing and therapy prescribed by physician Ensure that comprehensive patient care delivered Utilizes multiple computer applications to ensure efficient patient information is up to date Scan current insurance cards and driver license on all patients Obtain referral forms from PCP/HMO as appropriate ensure that all pre-certification Requirements are met to ensure maximum reimbursement Collect copay and apply payment towards patients accounts balance
Education
Certified Medical Insurance Billing and Coding -
Olympia College
Skokie, IL01-2004
High School Diploma -
James H Bowen High School
06-1998
Skills
- Insurance claims processing
- Healthcare Regulations
- Financial Counseling
- HIPAA Compliance
- Verbal and Written Communication
- Customer Service
- Payment Collection and posting
- Documenting
- Providing Information and Resources
- Explaining Policy and Procedures
- Assessment and Referral
- Estimates
- Outbound Calling/ Incoming calls
- Medical Insurance
- Family Assistance
- CPT Coding/ICD-9
- EPIC
- Employee training
Timeline
Patient Advocate
Advocate Medical Center
12.2024 - Current
Surgery Scheduler
Loyola Medical Center
02.2024 - 11.2024
Patient Financial Advocate
Advocate Medical Group
01.2019 - 02.2024
Service Representative
Loyola medical Center
09.2006 - 05.2009
Certified Medical Insurance Billing and Coding -
Olympia College
High School Diploma -
James H Bowen High School