Trinette Eskridge
Chicago
Summary
Detail-oriented patient advocate with a strong work ethic and adaptability. Skilled in communicating complex insurance concepts, calculating personalized financial estimates, and coordinating with providers to enhance patient experiences. Experience in training new hires to ensure operational efficiency and high-quality service.
Overview
20
20
years of professional experience
Work History
Patient Advocate
Advocate Medical Group
Oakbrook
12.2024 - Current
- Handled inbound calls to address patient inquiries and concerns.
- Coordinated with providers' offices to clarify patients' financial responsibilities.
- Verified insurance benefits by contacting providers to ensure accurate patient coverage.
- Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service.
- Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care.
- Explains how non-covered and out-of-network services factor in the out-of-pocket cost.
- Conducted training sessions for new hires to ensure understanding of procedures.
Surgery Scheduler
Loyola Medical Center
Oakbrook
02.2024 - 11.2024
- Schedule surgery procedures for Providers.
- Verify Insurance for upcoming appointments.
- Collect pre-payment per insurance.
- Ordered anesthesia for mac/block cases to ensure timely surgical preparation.
- Scanned charts to patient epic account for accurate and accessible patient records.
- Entered charge captions into billing system to facilitate accurate billing processes.
- Make Providers Block schedule for office visits.
- Order office Supplies for front desk.
Patient Financial Advocate
Advocate Medical Group
Oak Brook
01.2019 - 02.2024
- Interviews patients to assess for qualifying financial needs.
- Identified assistance programs and coordinated with patients to complete applications, enhancing access to financial support.
- Educated physician offices and patients on the organization's financial assistance policies and patient financial responsibilities.
- Coordinates with providers' offices to determine patients' financial responsibility.
- Calculated and provided personalized estimates of patients' financial responsibility based on insurance coverage, facilitating informed decision-making prior to service.
- Communicated patient liability clearly while explaining concepts such as deductibles, coinsurance, and copayments, ensuring patients understood their financial obligations.
- Clarified impact of non-covered and out-of-network services on patients' out-of-pocket costs during consultations.
- Collected upfront payments for self-pay amounts and estimated out-of-pocket costs from patients during appointments.
- Initiates credit scoring to determine each patient's eligibility for Medicaid, hospital-sponsored charity care, and others.
Service Representative
Loyola Medical Center
Maywood
09.2006 - 05.2009
- Managed high volume of telephone calls to ensure timely patient communication and satisfaction.
- Demonstrates ownership of front office and interacts with patients and family in a professional and welcoming manner, per established guidelines and procedures.
- Oversaw daily office operations to enhance workflow efficiency and support patient care.
- Ensure that comprehensive patient care is delivered.
- Proficient in scheduling software system in accordance with system physician guidelines to effectively schedule, cancel and revise appointment.
- Schedule though epic patient testing and therapy prescribed by physician.
- Follow software system Epic, EEV, NDAS, IDX Scheduling and Excel.
- Utilizes multiple computer applications to ensure efficient patient information is up to date.
- Scan current insurance cards and driver license on all patients.
- Obtained referral forms from PCP/HMO to meet all pre-certification requirements.
- Collect copay and apply payment towards patients' accounts balance.
Education
Certified Medical Insurance Billing and Coding -
Olympia College
Skokie, IL01-2004
High School Diploma -
James H Bowen High School
Chicago, IL06-1998
Skills
- Patient education
- Insurance claims processing
- Medical insurance expertise
- Insurance verification
- Eligibility determination
- Financial navigation
- HIPAA compliance
- Healthcare regulations
- Documentation management
- Registration and scheduling
- Payment processing
- Assessment and referral
- Cost assessment
- Resource provision
- Family support
- Patient interviewing
- Epic proficiency
- Problem solving
- Communication skills
- Customer service
- Inbound and outbound calling
- Staff onboarding
- Patient education
References
Available upon request
Timeline
Patient Advocate
Advocate Medical Group
12.2024 - Current
Surgery Scheduler
Loyola Medical Center
02.2024 - 11.2024
Patient Financial Advocate
Advocate Medical Group
01.2019 - 02.2024
Service Representative
Loyola Medical Center
09.2006 - 05.2009
Certified Medical Insurance Billing and Coding -
Olympia College
High School Diploma -
James H Bowen High School