TRAMELL TAYLOR
MATTESON
Summary
Beverage Director with over 14 years of extensive expertise in the hospitality industry, specializing in innovative cocktail program development and seamless event execution. Proficient in bartending, staff training, and inventory management, fostering cross-departmental synergy to enhance guest experiences. Passionate about driving industry advancements and aspiring to establish a consultancy to cultivate exceptional connections and memorable experiences.
Overview
14
14
years of professional experience
Work History
Senior Bartender
The Nomad Bar, Marriott Marquis
08.2018 - Current
- Lead bartender for the grand opening of the Nomad Bar, part of the first foodhall concept implemented at Marriott properties, consulting on recipes and marketing strategies.
- Develop unique cocktail recipes and menu pairings for diverse events.
- Implement operations and staff training initiatives while maintaining exceptional service standards across high-volume convention events.
- Foster cross-departmental synergy to deliver seamless guest experiences, from check-in through departure, enhancing overall satisfaction.
- Execute precise inventory management and quality control measures while mentoring junior staff in Marriott service protocols.
- Design and implement distinctive seasonal cocktail programs, incorporating local ingredients and market trends to elevate guest experiences.
- Mentor staff in mixology techniques and guest relations, fostering a culture of excellence and professional growth.
Assistant Manager
Original Hooters Management Corporation
08.2016 - 06.2018
- Built a team or servers, hosts, cooks and bartenders that met the expectations of the Original Hooters Corporate standards from energy, service to accountability.
- Created systems for staff to train new bartenders and servers to creatively generate sales through fun corporate standard and new events.
- Adapted to daily circumstances and needs with willingness to personally fill any roles short handed by unexpected short comings of daily operations.
- Resolved and improved the work environment with any conflict resolution tactics that would improve internal work matters or guest relations.
- Streamlined operational reporting processes, connecting daily performance metrics with executive decision-making while maintaining profit margins.
- Executed sports bar events enhancing guest experience through strategic atmosphere improvements and service refinements.
- Orchestrated cross-functional team coordination between hosts, kitchen staff, and service personnel to ensure seamless guest satisfaction.
- Maintained rigorous compliance with company policies, implementing systematic audit procedures for inventory control and revenue optimization.
Head Bartender
Dave and Busters
01.2017 - 01.2018
- Met high volume demands of service for multiple high volume bars throughout a large gaming facility and dining space.
- Coordinated with management and bartenders to account for inventory regularly and complete proper records supporting reports for executives to oversee compliance.
- Promote food and beverage specials, sporting events, gaming promotions and monitor resulting sales.
- Collaborated with executives, chefs, sommeliers, spirit ambassadors and brew masters to expand our knowledge within industry.
- Maintained upkeep of the restaurant and bar, including presentation of alcohol, service tools and perishables.
- Assist management, fellow servers, bartenders and service support staff as a team to adapt to the evolving flow and pace of business.
Server
Barrio
01.2017 - 01.2018
- Served as a member of the grand opening team for a new and innovative concept pairing cocktails with a Latin and Japanese fusion focused fine dining experience in a high volume downtown Chicago restaurant.
- Partnered with chefs and sommeliers to build highly involved, knowledgeable and guided guest experiences.
- Coordinated with kitchen staff to optimize order timing, resolved guest concerns promptly, and contributed to positive team, dynamics.
- Executed precise order management, maintained accurate cash handling, and ensured compliance with food safety protocols.
- Mentored new team members, facilitated smooth service transitions, and maintained consistent guest satisfaction levels.
- Implemented efficient table management strategies, adapted service style to guest preferences, and enhanced dining experiences.
Bar Manager
Bar Louie
01.2011 - 03.2016
- Led bar operations and staff development initiatives while implementing comprehensive training systems, focusing on revenue optimization and exceptional service delivery.
- Streamlined inventory management processes and established performance metrics, resulting in enhanced operational efficiency and consistent product availability.
- Orchestrated seamless coordination between front and back of house teams, fostering a cohesive work environment and elevated guest satisfaction levels.
- Optimized scheduling, cost control, and revenue management strategies while maintaining high service standards and staff engagement.
- Revitalized sports bar concept through modern engagement strategies and service innovations, leading to marked increase in regular patronage.
Education
BACHELORS - SOCIOLOGY, HOSPITALITY MANAGEMENT
University of Illinois At Urbana-Champaign
12.2010
High School Diploma -
Whitney M. Young Magnet High School
Chicago, IL06-2005
Skills
- Bartending
- Event Planning
- Operations Consulting
- Conflict Resolution
- Team Leadership
- Profit Analysis
- POS Systems
- Labor Management
- Microsoft Office
- Adobe Photoshop
- Inventory Management
- Staff Training
- Quality Control
- Marketing Strategy
- Customer Engagement
- Menu Development
- Trend Analysis
- Cross-Departmental Collaboration
- Culinary Pairing
- Budget Management
Accomplishments
Bar Boss 2024
Dos Hombres Top 5 Cocktail Competitor
Masters of the Craft 2023
Marriott International Competition Midwest Regional Winner and Representative
Marriott Marquis Chicago Performer of the Quarter 2019/2023
Timeline
Senior Bartender
The Nomad Bar, Marriott Marquis
08.2018 - Current
Head Bartender
Dave and Busters
01.2017 - 01.2018
Server
Barrio
01.2017 - 01.2018
Assistant Manager
Original Hooters Management Corporation
08.2016 - 06.2018
Bar Manager
Bar Louie
01.2011 - 03.2016
BACHELORS - SOCIOLOGY, HOSPITALITY MANAGEMENT
University of Illinois At Urbana-Champaign
High School Diploma -
Whitney M. Young Magnet High School
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