Tiffany Dixon-Johnson
Richton Park
Summary
Highly skilled and determined professional Mental Health Specialist with a vast expertise in high-stress environments, skilled in crisis intervention, substance abuse, and emotional support seeking a new career home. I have a strong history of communication and problem-solving abilities with a diverse client base in high demanding settings. Seeking to transition into a new position where I can flourish my skills and gain new knowledge while contributing to positive outcomes and enhancing a new team.
Overview
21
21
years of professional experience
Work History
Crisis Worker
Lutheran Social Services Of IL
02.2022 - 12.2024
- Provided crisis counseling to patients in several hospitals ER in the Chicago and Oak Park area.
- Provided prescreening of patients in crisis and linkage case management.
- Provided and coordinated a continuum of treatment services between the ED and the Welcoming Center.
- Completed and submitted all necessary reports and documents accurately and on time, as required by the agency and funding source.
- Demonstrated sensitivity and responsiveness to cultural differences present in the organization and its service population.
- Recognized individuals that were under the influence of drugs and or alcohol and the typical associated with each.
- Promoted health and wellness in psychiatric patients by providing a listening ear, support, encouragement, resources and or hospitalization.
- Worked along side the nurses and doctors daily providing ample support to team and assisting with patients care plan.
Caregiver
Addus
01.2020 - 09.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Crisis Intervention Specialist
Aunt Martha's Youth Service Center/Chrysallis
01.2010 - 02.2016
- Member of on-call emergency response team for crisis intervention within facility.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated risk to client or others by gathering information and conducting assessments.
Female Development Specialist
Assist Her, INC.
06.2011 - 06.2014
- Facilitate groups/professional workshops weekly at various schools throughout the Chicago area during school and after school hours at multiple sites.
- Clinically-Based Mentoring and Case Management duties that entail making phone calls to youth and guardian and site visits to the home, school, or community locations where the youth frequents.
- Maintained and built positive relationships with school administration, clients, and parents.
- Established client goals and tracked weekly progress.
Hospice Care/ Direct Care Volunteer
Peace Hospice and Palliative Care
01.2010 - 01.2012
- Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
- Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
Substance Abuse Recovery Coach Case Manager/Group
Haymarket
01.2009 - 03.2010
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources and promoting healthy lifestyles.
- Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Documented case management activity for accurate, reliable records.
Independent Living Specialist
Aunt Martha's
01.2004 - 09.2009
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
- Educated clients on available resources, benefits, and services within their communities.
- Assisted clients in budgeting and financial planning to promote long-term stability and success.
- Provided ongoing case management services, monitoring progress and adjusting plans as needed.
- Implemented life skills training programs that prepared individuals for successful independent living transitions.
Education
Master of Science - Master of Health Science Addiction Studies (MHS)
Governors State University
University Park, IL05-2010
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL05-2004
Skills
- Mental health assessments
- Clinical documentation
- Professional boundaries
- Client confidentiality
- Case management
- Suicide prevention
- Telehealth
- Remote work
- Community referrals
- Group therapy
- Self-care practices
- Reliable and Trustworthy
- Crisis interventions
- Behavioral health
- Inbound call management
- Safety planning
- Reflective listening
- Grief counseling
- Substance abuse
- Reliability
- Team Player
- Professionalism
- Excellent communication skills
- Trauma informed care framework
- Adaptability and flexibility
- Emergency response
- Self starter
- Intake Specialist
- Admitting & Discharging patient care
- Attention to detail
- Time management abilities
- MS Office/Data Management
- Rape Victims Advocate
- Motivational Interviewing
- Cognitive Behavioral Therapy
- History with all sexual orientations
- Knowledge of SASS/CARES crisis line
- Extensive DSM-IV knowledge
- Worked with Department of Justice
- Works well independently or in a group
- CADC (eligible qualifications)
- Electronic health records
- Knowledge of medical and psychiatric terminology
- Multitasking abilities and organizational skills
- Proficient in Careologic, Epic, Cerner, CIS, and myElvov software
Timeline
Crisis Worker
Lutheran Social Services Of IL
02.2022 - 12.2024
Caregiver
Addus
01.2020 - 09.2023
Female Development Specialist
Assist Her, INC.
06.2011 - 06.2014
Crisis Intervention Specialist
Aunt Martha's Youth Service Center/Chrysallis
01.2010 - 02.2016
Hospice Care/ Direct Care Volunteer
Peace Hospice and Palliative Care
01.2010 - 01.2012
Substance Abuse Recovery Coach Case Manager/Group
Haymarket
01.2009 - 03.2010
Independent Living Specialist
Aunt Martha's
01.2004 - 09.2009
Master of Science - Master of Health Science Addiction Studies (MHS)
Governors State University
Bachelor of Arts - Psychology
Chicago State University
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