Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teresa M. Brown

Springfield

Summary

Dynamic Shelter Specialist at Helping Hands of Springfield, adept at conflict resolution and case management. Successfully empowered clients through life skills workshops, enhancing their independence. Proven ability to collaborate with local service providers and maintain quality assurance, leading to increased employment rates among shelter residents. Strong written communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Shelter Specialist

Helping Hands of Springfield
09.2023 - Current
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
  • Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
  • Coordinated transportation services for clients, ensuring they had access to medical appointments or employment opportunities outside of the shelter location.
  • Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.
  • Provided clients with job search assistance, leading to increased employment rates among the shelter population.
  • Monitor the facility to give clients a safe environment .
  • Provide clients with clothing and personal hygiene materials,
  • Enforce rules and regulations to clients of facility.
  • Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
  • Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.

CNA, Private Duty

Ervin Stelivan
06.2010 - 07.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Shelter Worker

Helping Hands Washington St
08.2014 - 09.2016
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.

Shelter Worker

Salvation Army
11.2012 - 05.2015
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.

Education

General Studies

Bloomington High School
Bloomington, IL

Skills

  • Quality assurance
  • Team collaboration
  • Knowledge sharing
  • Self motivation
  • Problem-solving
  • Multitasking
  • Written communication

Accomplishments

I have worked for Salvation Army and Helping Hands of Springfield on two separate occasions . When both organizations were transitioning into new buildings to accommodate more to the needs of the homeless in the capitol city.

I enjoy helping others and assisting them in reaching their goals in their daily life tasks.

Timeline

Shelter Specialist

Helping Hands of Springfield
09.2023 - Current

Shelter Worker

Helping Hands Washington St
08.2014 - 09.2016

Shelter Worker

Salvation Army
11.2012 - 05.2015

CNA, Private Duty

Ervin Stelivan
06.2010 - 07.2022

General Studies

Bloomington High School

Similar Profiles

CREATE PROFILE
Teresa M. Brown