Taylor Kerton
Grayslake
Summary
Dedicated Business Development Manager successful at handling high volume accounts and overcoming obstacles. History of working hard to achieve and exceed expectations. Driven salesperson, team oriented and operations focused.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Landscape Concepts Management
12.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Regional Account Manager/Assistant Operations Manager
Landscape Concepts Management
12.2017 - 12.2021
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Provide value-added services and cross-selling additional services while identifying needs to deliver relevant solutions that met client budgets and schedules.
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
- Utilized customer relationship management systems to document client interactions.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
Administrative Advisor
Landscape Concepts Management
04.2017 - 12.2017
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Entered invoice data into company database and updated details, including customer contacts and daily time sheet information.
- Assisted with administrative tasks, including filing, answering phones and sending company wide updates.
Receptionist Assistant
Lake Forest Health & Fitness Center
12.2016 - 04.2017
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted customers with professional approach and provided friendly, knowledgeable assistance.
Education
Some College (No Degree) - Business Management
College of Lake County
Some College (No Degree) - Horticulture
College of Lake County
Skills
- Relationship building and management
- Strategic business planning
- Prospect targeting
- Training and mentoring
- Networking strength
- Operational focus
- Results-oriented
- Team engagement
- Time management
Timeline
Business Development Manager
Landscape Concepts Management
12.2021 - Current
Regional Account Manager/Assistant Operations Manager
Landscape Concepts Management
12.2017 - 12.2021
Administrative Advisor
Landscape Concepts Management
04.2017 - 12.2017
Receptionist Assistant
Lake Forest Health & Fitness Center
12.2016 - 04.2017
Some College (No Degree) - Business Management
College of Lake County
Some College (No Degree) - Horticulture
College of Lake County
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