Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeffrey Stevens

Grayslake

Summary

Dynamic hospitality professional with a proven track record at Jesse Oaks, excelling in customer service and team training. Recognized for enhancing sales through suggestive selling and reducing waste with effective techniques. A reliable multitasker with strong communication skills, dedicated to delivering exceptional guest experiences in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Bartender

Jesse Oaks
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Jesse Oaks
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Head Barback

Jesse Oaks
05.2023 - Current
  • Reduced beverage waste by implementing proper pouring techniques and training new staff members.
  • Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.

Education

Associate of Science - Marketing

Western Michigan University
Kalamazoo, MI
05-2028

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Handling difficult customers
  • Memory retention
  • Suggestive selling
  • Team training and development
  • New hire training
  • Staff management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender

Jesse Oaks
03.2025 - Current

Server

Jesse Oaks
05.2023 - Current

Head Barback

Jesse Oaks
05.2023 - Current

Associate of Science - Marketing

Western Michigan University

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Jeffrey Stevens