Tanya Olvera
Belvidere
Summary
Seasoned Cage Manager with strong background in casino financial operations. Notable strengths include regulatory compliance, cash management and team leadership. Known for improving operational efficiency and maintaining adherence to industry rules and regulations. Brings proven ability to manage large sums of money, oversee cage operations, and lead teams while minimizing risk.
Overview
29
29
years of professional experience
1989
1989
years of post-secondary education
Work History
Cage Manager
Hard Rock Rockford Casino
Rockford
10.2021 - 07.2025
- Managed daily operations of the casino cage to ensure efficient service.
- Trained and supervised staff on cash handling procedures and compliance.
- Resolved customer inquiries and concerns with professionalism and care.
- Maintained confidentiality when dealing with sensitive customer information or data.
- Maintained staffing levels.
- Maintained accurate records of all financial transactions, ensuring compliance with internal policies and procedures.
Cage Shift Manager
Grand Victoria Casino Elgin
Elgin
01.1997 - 10.2021
- Supervised cash handling procedures for accurate transactions and compliance.
- Trained staff on gaming regulations and customer service best practices.
- Managed shift scheduling to ensure optimal coverage and efficiency.
- Resolved customer inquiries and disputes with professionalism and care.
- Inspected daily paperwork for accuracy and completeness before submitting to the Cage Manager.
- Processed large amounts of currency using currency counting machines in a timely manner.
Education
GED
Elgin , ILSkills
- Cash handling
- Compliance
- Staff training
- Record management
- Operational efficiency
- Attention to detail
- Team leadership
- Problem solving
- Gaming regulations
Timeline
Cage Manager
Hard Rock Rockford Casino
10.2021 - 07.2025
Cage Shift Manager
Grand Victoria Casino Elgin
01.1997 - 10.2021
GED