Tanya Olvera

Belvidere

Summary

Accomplished Cage Manager with extensive experience at Hard Rock Casino, excelling in cash handling and compliance monitoring. Proven track record in enhancing customer satisfaction and optimizing staff performance. Adept at problem resolution and team building, achieving a 20% improvement in operational efficiency. Skilled in financial recordkeeping and effective communication. Resourceful Cage Manager known for high productivity and efficient task completion. Skilled in financial management, regulatory compliance, and customer service excellence. Excel at communication, leadership, and problem-solving to navigate complex situations and drive operational success. Assertive professional committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of table games rules with proven history of identifying and mitigating suspicious behavior.

Overview

years of professional experience

Work History

Cage Manager

Hard Rock Casino

Rockford

10.2021 - 07.2025

Managed cash transactions and maintained accurate financial records in the casino.
Supervised cage staff, ensuring compliance with company policies and procedures.
Trained new employees on operational processes and customer service standards.
Monitored gaming transactions for accuracy and addressed discrepancies promptly.
Coordinated with security to safeguard cash handling and mitigate risks.
Ensured proper inventory management of gaming chips and currency supplies.
Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Developed schedules for cage staff to optimize service during peak hours.
Complied with all relevant legal requirements when processing payments or documents.
Provided guidance to team members regarding Gaming Commission regulations, Title 31 requirements, AML and KYC policies.
Monitored bank balances to ensure adequate funds were available to cover outstanding checks and other obligations.
Developed and implemented strategies for improving customer service standards.
Maintained confidentiality when dealing with sensitive customer information or data.
Ensured adherence to internal controls by regularly auditing cashiers' drawers during shifts.
Implemented procedural improvements based on feedback from customers or employees.
Supervised daily operations of the cage, including cashiering and credit transactions.
Maintained accurate records of all financial transactions, ensuring compliance with internal policies and procedures.
Processed large cash payouts within established limits while adhering to strict safety protocols.
Performed daily audits on cage personnel for accuracy in handling money and accounting for discrepancies.
Trained new staff in proper handling of money, balancing of drawers, and security protocols.
Managed inventory levels of chips and tokens in order to meet customer demands.
Reconciled end-of-day reports with information from general ledger accounts.
Investigated suspicious transactions according to company policy and local laws.
Coordinated with other departments on special projects or initiatives involving the Cage area.
Verified accuracy of daily paperwork related to gaming activities such as jackpots, fills, credits, transfers and other transactions.
Communicated effectively with management team about any issues that arise within the Cage area.
Resolved customer disputes in a timely manner while maintaining high levels of professionalism.
Assisted customers with questions regarding their accounts or any changes that need to be made.
Reviewed gaming activity logs for accuracy prior to submitting them for approval.
Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
Coordinated employee work schedules to provide adequate coverage for guest services.
Notified table games dealer of irregularities in play for prompt resolution.
Calculated winnings to verify payments made by dealers.
Resolved customer complaints and payout errors.
Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Addressed patron complaints and quickly payout errors and disputes.
Monitored staffing levels for games and tables, arranging staff rotations and breaks.
Established work schedules and station arrangements for daily shifts.
Supervised gaming tables and surrounding areas to enforce operational policies.
Maintained accurate records of cash supply transfers in alignment with regulatory requirements.

Cage Shift Manager

Grand Victoria Casino Elgin

Elgin

01.1997 - 10.2021

Supervised daily operations of gaming cage activities and staff performance.
Trained team members on cash handling procedures and compliance regulations.
Monitored inventory levels of cash and chips to ensure availability.
Coordinated scheduling for staff shifts to maintain optimal coverage.
Implemented security protocols for cash transactions and sensitive information.
Resolved customer inquiries and disputes regarding transactions efficiently.
Conducted regular audits of cash drawers to ensure accuracy and compliance.
Conducted regular performance evaluations for staff members.
Collaborated with management on policy updates and operational improvements.
Monitored inventory levels and ordered supplies as needed.
Resolved customer issues promptly and professionally while adhering to company policies and procedures.
Verified customer identification documents prior to processing any monetary transaction.
Maintained accurate records of transactions, including cashiering activities, jackpots paid out, and chips redeemed.
Provided customer service to patrons by resolving disputes involving money or chips.
Enforced strict adherence to internal controls established by regulatory agencies and corporate policies.
Created reports detailing daily activity within the cage area which were then submitted to upper management for review.
Oversaw the opening and closing process of the cage during each shift, verifying proper documentation is completed per policy standards.
Implemented new strategies for improving efficiency within the department in order to reduce costs associated with labor hours worked.
Inspected daily paperwork for accuracy and completeness before submitting to the Cage Manager.
Processed large amounts of currency using currency counting machines in a timely manner.
Assisted customers with exchanging foreign currencies into U.S. dollars or casino chips.
Ensured that all employees were properly trained in accordance with gaming regulations and company policies.
Organized special events such as tournaments, promotions, drawings. according to established guidelines set forth by management.
Managed and supervised all cage personnel, ensuring compliance with gaming regulations.
Consistently provided excellent customer service which included answering questions about games offered at the casino as well as assisting with general inquiries regarding hotel accommodations or other services available at the property.
Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
Responsible for hiring new employees within the department as well as conducting performance evaluations on existing staff members.
Developed an effective team by providing guidance and support when needed during stressful situations.
Performed end-of-shift reconciliations on all cashier drawers and ensured that they balanced accurately.
Conducted regular audits on cage operations to ensure accuracy of all transactions processed within the day's shift.
Calculated winnings to verify payments made by dealers.
Resolved customer complaints and payout errors.
Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Addressed patron complaints and quickly payout errors and disputes.
Monitored staffing levels for games and tables, arranging staff rotations and breaks.
Established work schedules and station arrangements for daily shifts.
Supervised gaming tables and surrounding areas to enforce operational policies.
Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
Notified table games dealer of irregularities in play for prompt resolution.

Skills

Cash handling
Financial recordkeeping
Compliance monitoring
Inventory management
Transaction auditing
Customer service
Staff supervision
Problem resolution
Training and development
Risk mitigation
Effective communication
Attention to detail
Process improvement
Team building
Scheduling coordination
Cash handling expertise
Employee scheduling
Cashier supervision

Gaming industry experience
Banking procedures
Multitasking proficiency
Staff training and development
Cashier supervision experience
Policy enforcement
Financial reporting proficiency
Fraud detection techniques
Time management mastery
Ethical conduct standards
Data entry proficiency
Stress management techniques
Record keeping
Gaming industry awareness
Security protocols
Decision making aptitude
Regulatory compliance
Inventory management experience

Timeline

Cage Manager

Hard Rock Casino

10.2021 - 07.2025

Cage Shift Manager

Grand Victoria Casino Elgin

01.1997 - 10.2021

Tanya Olvera

Summary

Overview

Work History

Cage Manager

Cage Shift Manager

Skills

Timeline

Cage Manager

Cage Shift Manager

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