Tamara Morphew
Minooka
Summary
Patient Access Team Lead at Morris Hospital with expertise in patient scheduling and insurance verification. Demonstrated ability to improve operational efficiency and ensure compliance. Strong background in managing electronic health records and building customer relationships. Committed to delivering exceptional service and leading teams to success through effective communication.
Overview
14
14
years of professional experience
Work History
Patient Access Team Lead
Morris Hospital And Healthcare Centers
Morris
07.2023 - Current
- Supervised daily operations of patient access department, enhancing process efficiency and compliance.
Arby’s Assistant Manager
Pilot Flying J
Minooka
01.2016 - Current
- Facilitate purchase, compliance and inventory, records management and audit process
- Maintenance records and schedules
- Ensure scheduling is compliant and the database updated
- Create business continuity process flows for turnover assignments
- Supplies management
- Employee management and development, including coaching and disciplinary actions
- Ensure compliance with all health and safety regulations
Patient Service Representative
Morris Hospital And Healthcare Centers
Morris
03.2022 - 07.2023
- Scheduled patient appointments and managed inquiries efficiently.
- Verified patient information and maintained accurate electronic health records.
- Handled insurance verifications and processed billing inquiries promptly.
- Educated patients on services, procedures, and hospital policies comprehensively.
- Maintained a welcoming reception area for patients and visitors.
- Resolved patient concerns through effective support and escalation procedures.
- Answered incoming calls professionally, ensuring clear communication.
- Adhered to HIPAA regulations while managing confidential patient information.
General Manager
Arby's Restaurant
Joliet
05.2018 - 03.2022
- Optimized daily operations to enhance workflow and resource management.
- Implemented process improvements that boosted operational efficiency and productivity.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints efficiently while upholding quality standards in service delivery.
- Trained employees on policies and procedures to ensure compliance and performance.
- Created work schedules and monitored payroll to maintain budgetary constraints.
- Administered employee discipline through documented verbal and written warnings.
- Fostered a positive work environment by developing team-building activities that promoted cross-department collaboration.
Owner/Operator
Ups n Downs Roadhouse
Downs
01.2012 - 12.2015
- Managed the establishment and maintained day to day operations of a new bar and grill
- Developed training curriculum using Microsoft and other internal tools for several departments
- Responsible for mail services, internal & external; shipping; office administration and supervision of employees
- Spearheaded numerous expenditure projects, including equipment and leases
- Supplier management
- Established and maintained inventory and processes
Education
Associate of Arts - Business Administration And Management
Lincon College
Normal, IL05-2000
Skills
- Patient scheduling and insurance verification
- Electronic health records management
- Compliance and quality assurance
- Customer relationship management
References
Available upon request
Timeline
Patient Access Team Lead
Morris Hospital And Healthcare Centers
07.2023 - Current
Patient Service Representative
Morris Hospital And Healthcare Centers
03.2022 - 07.2023
General Manager
Arby's Restaurant
05.2018 - 03.2022
Arby’s Assistant Manager
Pilot Flying J
01.2016 - Current
Owner/Operator
Ups n Downs Roadhouse
01.2012 - 12.2015
Associate of Arts - Business Administration And Management
Lincon College