Summary
Overview
Work History
Education
Skills
Timeline
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Sunianne Skole

Channahon

Summary

Patient Access Team Lead with proven expertise at R1 RCM in enhancing patient satisfaction through effective problem-solving and exceptional customer service. Skilled in HIPAA compliance and insurance verification,

Experienced with patient access procedures and team management. Utilizes organizational skills and strategic planning to streamline operations and enhance patient experiences. Track record of effective communication and leadership in high-pressure environments.

Healthcare professional with extensive experience in patient access team leadership. Proven track record of enhancing operational efficiencies and improving patient interactions. Highly dependable, adaptable to changing needs, and skilled in collaboration and process optimization. Skilled in workflow optimization, conflict resolution, and training staff to excel in dynamic healthcare settings. Effectively led teams to improve workflow efficiency and patient satisfaction. Demonstrated ability in coordination and problem-solving, ensuring seamless patient entry processes.

Overview

24
24
years of professional experience

Work History

Patient Access Team Lead

R1 Rcm
03.2019 - Current
  • Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
  • Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
  • Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
  • Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
  • Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
  • Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Patient Access Representative

St Joseph Medical Center
05.2001 - 03.2019
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Education

High School Diploma -

Joliet Catholic Academy
Joliet, IL
05-1996

Skills

  • HIPAA compliance
  • Effective delegation
  • Patient registration
  • Strong leadership
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Money handling
  • Patient check-in
  • Registration and admissions
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Insurance verification
  • Medical terminology
  • Policy understanding
  • Payment processing
  • Caring and empathetic
  • Registration and scheduling
  • Active listening
  • Effective communication
  • Organizational skills
  • Critical thinking
  • Detail-oriented
  • Documenting and recording information
  • Reliability and dedication
  • Communicating to patients and families
  • Patient documentation
  • Medical insurance
  • Documentation skills
  • Organized and detail oriented
  • Team building
  • Task prioritization
  • Self motivation
  • Technical troubleshooting

Timeline

Patient Access Team Lead

R1 Rcm
03.2019 - Current

Patient Access Representative

St Joseph Medical Center
05.2001 - 03.2019

High School Diploma -

Joliet Catholic Academy

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Sunianne Skole