Sydney Adkerson
Sandwich
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and patient satisfaction. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Business Associate
Rush Copley Medical Center
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Client Service Representative
Countryside Veterinary Clinic
02.2021 - 02.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associates - Nursing
Waubonsee Community College
Sugar Grove, ILHigh School Diploma - General
Sandwich Community High School
Sandwich, IL12.2021
Skills
- Patient Service
- Medical Terminology
- Problem-Solving
- Multitasking
- Excellent Communication
Accomplishments
- Member of the National Society of Leadership and Success.
- Member of the Psi Beta National Honor Society through Waubonsee Community College.
Certification
- Adult, Child and Baby First Aid/CPR/AED certification.
Timeline
Medical Business Associate
Rush Copley Medical Center
01.2024 - Current
Client Service Representative
Countryside Veterinary Clinic
02.2021 - 02.2024
Associates - Nursing
Waubonsee Community College
High School Diploma - General
Sandwich Community High School
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