Carrie Gruca

• Managing client and technicians schedule and ability to communicate well with both parties in a timely manner
• Comfortable handling triage and calling patients with lab results or questions.
• Calling Pharmacies for medications questions and or refills.
• Documenting with correct medical terminology
• Built a strong partnership with other teammates and physicians in order to integrate the delivery of the best care possible for patients.
• Implemented process improvements that reduced wait times for patients during check-in procedures.
• Trained new staff on office procedures and software systems, fostering a collaborative team environment.
• Collaborated with healthcare providers to streamline communication regarding patient care plans and follow-ups.

Performed medical records management, including filing, organizing and scanning documents.

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• communication regarding patient care plans and follow-ups.

Able to complete daily logs and monthly logs in a timely basis.

• Preforms medical record management, including filing. organizing and scan documents.
• Handling high stressful situations comfortably and appropriately.
• Able to prioritize patient care as needed.
• Comfortable collecting blood specimens for patients.
• Have been shadowed for potential new hires. Able to answer all questions asked.
• Trained new employees with standard procedures and policies able to help navigate through EPIC and Excel.
• Self-driven and hardworking; always willing to help other providers and teammates.
• Comfortable handling patient complaints and determining a resolution.
• Documenting appropriately in patient charts.
• Able to look on a daily basis and see where greater need is for in basket work and help complete.
• Able and always willing to help with problem solving and process improving.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Implemented patient education program on preventative care, enhancing community health awareness.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Implemented care and efficiency improvements to support and enhance office operations.