Summary
Overview
Work History
Education
Skills
Timeline
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SUMMIYA FATIMA

Niles

Summary

Dependable employee prepared for fast-paced work and everyday needs that change. Efficiently supports clients with attention to detail and a hard-working attitude. Searches for ways to go beyond fundamental tasks, strengthen operations, and improve customer loyalty.

Overview

7
7
years of professional experience

Work History

Pilot Crew Scheduler

United Airlines
02.2024 - Current
  • Collaborated with other departments for seamless coordination of flight operations, reducing delays and cancellations.
  • Resolved complex scheduling challenges with creative problem-solving techniques, ensuring minimal disruption to operations.
  • Facilitated open lines of communication between management teams across flight operations departments through regular meetings and updates on schedule performance metrics.
  • Maintained accurate records of pilot qualifications, APIS, and training requirements for regulatory compliance.


Patient Support Associate

NorthShore University HealthSystem
08.2023 - 02.2024
  • Manage highly confidential patient information
  • Profound use of patient scheduling systems such as EPIC and Pulse to maintain accuracy in records and billing throughout online systems
  • Forwarding messages and scheduling appointments through EPIC system for medical record management
  • Furthered skills by actively taking part in employee training and taking classes to improve skills
  • Supported interdisciplinary collaboration by serving as a liaison between medical professionals, patients, and families.

Lead Passenger Service Agent - Emirates

Worldwide Flight Services
06.2021 - 02.2023
  • Oversaw ticketing, gate and check in services
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries
  • Announced flight status updates and information about gate changes over PA system
  • Monitored security and maintained operational protocols
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies
  • Coding flight records for daily operations via ERP system ASConnect and MACS
  • Creating checklists for days operations such as briefing, arrival, and scheduling of agents for days operation

Merchandise Associate

Tj Maxx
09.2019 - 11.2020
  • Showed great flexibility, worked in every department in store, and very reliable
  • Engaged with every customer, presented exceptional customer service skills, and kept customers satisfied
  • Created appealing, eye-catching visual displays, restocked goods, and created a clean environment
  • Regularly worked on opportunities for improvement, and learned from management

Pharmacy Technician

Walgreens
09.2017 - 05.2018
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Counted and labeled prescriptions with correct item and quantity
  • Stocked, labeled and inventoried medication to keep accurate records

Education

Bachelor of Science - Integrated Health Studies, Health and Science

University of Illinois At Chicago
Chicago, IL
05.2022

High School Diploma -

Maine East High School
Park Ridge, IL
05.2018

Skills

  • Commitment
  • Problem-solving
  • Leadership
  • Customer Service Management
  • Collaborative
  • Knowledge of COSMOS, Shares, UCREW, etc

Timeline

Pilot Crew Scheduler

United Airlines
02.2024 - Current

Patient Support Associate

NorthShore University HealthSystem
08.2023 - 02.2024

Lead Passenger Service Agent - Emirates

Worldwide Flight Services
06.2021 - 02.2023

Merchandise Associate

Tj Maxx
09.2019 - 11.2020

Pharmacy Technician

Walgreens
09.2017 - 05.2018

High School Diploma -

Maine East High School

Bachelor of Science - Integrated Health Studies, Health and Science

University of Illinois At Chicago

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SUMMIYA FATIMA