VICTORIA SAGE DUMAIS
ARLINGTON HEIGHTS
Summary
Dedicated professional focused on contributing to a positive experience for flight crews and assisting with schedule-related needs. Experienced in providing clear communication and thoughtful problem-solving to help ensure smooth operations. Background includes work in production and planning environments, with involvement in inventory management, workflow coordination, and logistics support.
Overview
2026
2026
years of professional experience
Work History
Pilot Crew Scheduler
United Airlines
Arlington Heights
05.2025 - Current
- Manage pilot schedules by assigning open flying, evaluating staffing levels, and ensuring compliance with FAA FARs, the UPA, and company policies.
- Provide 24/7 support to pilots, maintaining accurate activity records, schedule changes, and qualification data to ensure operational and regulatory integrity.
- Apply cost-effective scheduling practices while balancing operational needs, pilot preferences, and contractual work rules.
- Support pilots with monthly schedule maintenance, absence documentation, and accurate recordkeeping of qualifications and flight activities.
Customer Service Advocate
AHI Travels
Rosemont
2023 - 2025
- Manage complex international itineraries, travel logistics, and program excursions for passengers.
- Maintain passenger records, visa and country entry forms, travel certification, and relevant financial documents.
- Coordinate the logistics of specialty programs which are customized for private andpublic corporations.
- Address client inquiries and resolve escalations.
- Aid in the onboarding/training of new hires.
- Consistently exceed net promoter rating metric of 80%.
General Staff Member
Dunham Woods Riding Club
Saint Charles
2020 - 2022
- Organized and managed special events, including weddings, birthdays, and holiday celebrations, ensuring seamless execution and attention to detail.
- Assisted on-site vendors with event logistics.
- Provided exceptional service to club members and guests.
- Managed guest requests to ensure membership satisfaction
- Greeted guests and managed club reservations.
Education
Associate Degree - General Studies
Triton Community College
12.2027
High School Diploma -
Fusion Academy
12.2022
Skills
- Travel Planning & Coordination
- Itinerary Management
- Vendor Relations
- Customer Service
- Travel logistics
- Team collaboration
- Excellent Communication
- Safety regulations compliance
Skills And Programs
- Cosmos
- SHARES
- UCrew
- Cisco
- EGain
- Amadeus
- Right Rez
- Sabre
- Proficient in MS Office: Excel, Word, Power Point
- Office Communicators: Microsoft Teams, Skype, Zoom
- Videography and Editing
- Photography and Editing
- Social Media Knowledge: Instagram, TikTok, Twitter, YouTube, Canva
Timeline
Pilot Crew Scheduler
United Airlines
05.2025 - Current
Customer Service Advocate
AHI Travels
2023 - 2025
General Staff Member
Dunham Woods Riding Club
2020 - 2022
Associate Degree - General Studies
Triton Community College
High School Diploma -
Fusion Academy