Stephen Harper
Libertyville
Summary
Results-driven professional in pharmacy operations, known for strong customer consultation and compliance with safety regulations. Expertise in managing pharmacy staff and optimizing inventory levels to ensure medication availability.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy Manager
Jewel Osco
Libertyville
06.2013 - Current
- Supervised pharmacy staff to ensure compliance with safety regulations.
- Managed inventory levels to maintain medication availability and minimize waste.
- Developed training programs for new pharmacy technicians and staff members.
- Implemented operational procedures to improve workflow efficiency in the pharmacy.
- Conducted regular audits to ensure accuracy in prescription dispensing processes.
- Resolved customer inquiries and concerns regarding medications and services.
- Coordinated with healthcare providers to enhance patient care and medication management.
- Collaborated with local health initiatives to promote community wellness programs.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Trained pharmacy interns and newly hired technicians.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Performed regular audits of patient records to ensure compliance with HIPAA regulations.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Administered vaccines to immunize patients against communicable diseases.
- Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Maintained current knowledge of pharmaceutical products available from various suppliers.
- Provided professional consultation services on drug therapy options for patients.
Staff Pharmacist
Jewel Osco
Libertyville
05.2008 - 05.2013
Pharmacy Technician Student
Jewel Osco
Libertyville
08.2002 - 03.2008
Education
Doctor of Pharmacy - Pharmacy
Midwestern University
Downers Grove, IL 08.2004 - 03.2008
Bachelor of Science - Psychology And History
Illinois State University
Normal, Illinois, IL 08.1999 - 05.2001
Skills
- Inventory management
- Prescription accuracy
- Customer consultation
- Staff training
- Pharmacy operations
- Immunizations
Timeline
Pharmacy Manager
Jewel Osco
06.2013 - Current
Staff Pharmacist
Jewel Osco
05.2008 - 05.2013
Doctor of Pharmacy - Pharmacy
Midwestern University
08.2004 - 03.2008
Pharmacy Technician Student
Jewel Osco
08.2002 - 03.2008
Bachelor of Science - Psychology And History
Illinois State University
08.1999 - 05.2001