LaShon N Rushing

• Improved patient satisfaction by providing personalized consultations and medication management services
• Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems
• Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy
• Collaborated with interdisciplinary teams in developing comprehensive treatment plans for complex cases requiring multiple medications or therapies
• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
• Developed policies and procedures for effective pharmacy management
• Managed team of 73 pharmacists, technicians and supervisors and helped to resolve issues arising during shifts
• On call for 7 days every 4 weeks for in and outpatient pharmacy issues
• Investigate medication errors and present solutions at SERT
• Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products
• Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
• Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

•Managed and provided professional, operational and technical direction to diverse teams of professional and support staff of up to fifteen associates
•Re-building struggling pharmacies while consistently achieving inventory and payroll goals
•Mentored new pharmacists, new managers and preceptor for pharmacy students
•Promoted and providing Medication Therapy Management, health screenings, immunizations and diabetes self-management training sessions
•Performed drug-utilization reviews and compounding medications
•Specialization in automated drug dispensing systems