Stacey Biehl
Collinsville
Summary
Results-driven Data Integrity Manager with expertise in data analysis and process optimization. Proven ability to implement strategic initiatives, enhancing operational efficiency and customer satisfaction. Skilled in fostering collaboration and accountability across cross-functional teams. Committed to leveraging technical competencies to drive quality improvements in service delivery.
Overview
17
17
years of professional experience
Work History
Data Integrity Manager
Copay Assist Rx
05.2022 - Current
- Enhanced operational efficiency by leading cross-functional service delivery teams.
- Implemented strategic initiatives to upgrade in-house software and data input processes.
- Streamlined workflows, significantly boosting overall productivity and efficiency.
- Provided basic technical support to internal users, ensuring smooth operations.
- Acted as liaison between external tech support and Copay Assist Rx team.
- Managed hardware inventory effectively, ensuring availability of necessary products.
Data Support
TriZetto Provider Solutions, a Cognizant Company
11.2016 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager Development and Customer Support
Dawson Logistics
11.2008 - 11.2016
- Enhanced operational efficiency by leading cross-functional team initiatives.
- Implemented strategic plans to elevate service quality and customer satisfaction.
- Fostered skill development by mentoring junior staff in a collaborative environment.
- Identified improvement areas through performance metrics analysis for team accountability.
- Conducted training programs, boosting team capabilities and performance standards.
- Established workflow optimization best practices, increasing overall departmental productivity.
Education
No Degree - English Language And Literature
SWIC
Belleville, ILHigh School Diploma -
North Greene High School
White Hall, IL06-1991
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Business development
- Business planning
- Key performance indicators
- Employee onboarding
- Policy and procedure development
- Data analysis
- Problem resolution
- MS office
- Problem-solving aptitude
- Staff training and development
Timeline
Data Integrity Manager
Copay Assist Rx
05.2022 - Current
Data Support
TriZetto Provider Solutions, a Cognizant Company
11.2016 - 10.2022
Manager Development and Customer Support
Dawson Logistics
11.2008 - 11.2016
No Degree - English Language And Literature
SWIC
High School Diploma -
North Greene High School