Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KELLY WOLFERSBERGER

Crystal Lake

Summary

Dynamic Product Manager specializing in healthcare technology and Agile methodologies. Combines expertise in managing product backlogs and facilitating Agile ceremonies with a strong focus on identifying automation opportunities and developing standardized workflows that enhance data quality and operational efficiency.

Overview

12
12
years of professional experience

Work History

Data Integrity Manager

CorroHealth (ParaRev / Healthcare Financial Resources)
03.2025 - Current
  • Led enterprise initiatives that enhanced data quality and streamlined workflows across healthcare operations.
  • Drive continuous process improvement using operational metrics and performance data.
  • Partner with business and technical teams to identify automation opportunities and eliminate manual processes.
  • Develop standardized workflows and documentation supporting software implementations.
  • Designed training materials and knowledge transfer programs to facilitate adoption of new technology initiatives.

Senior Manager, Product Support

CorroHealth (ParaRev / Healthcare Financial Resources)
12.2020 - 03.2025
  • Managed product backlog, prioritizing enhancements to align with business value and address customer feedback.
  • Crafted detailed user stories and acceptance criteria to guide development teams in delivering quality features.
  • Collaborated with software engineers, QA analysts, project managers, and business stakeholders throughout the SDLC.
  • Facilitated sprint planning, backlog refinement, sprint reviews, and retrospectives.
  • Partnered with leadership to define product vision and roadmap.
  • Oversaw software releases, user acceptance testing, defect resolution, and production deployments to ensure seamless transitions.
  • Led cross-functional initiatives that improved user experience and operational efficiency.
  • Acted as Product Manager supporting enterprise healthcare software applications.

Senior Client Project Manager

CorroHealth (ParaRev / Healthcare Financial Resources)
03.2014 - 12.2020
  • Managed enterprise revenue cycle projects for hospital systems, ensuring alignment with operational goals and stakeholder expectations.
  • Led cross-functional teams to implement workflow improvements that enhanced billing and claims operations efficiency.
  • Collaborated with clients to gather business requirements, translating operational needs into effective system enhancements.
  • Developed standardized documentation, process maps, and training materials.
  • Analyzed claims and operational data to identify trends, improve performance, and reduce defects.
  • Managed stakeholder communications throughout project lifecycles.

Education

Bachelor of Science - Biology

University of Illinois Urbana-Champaign
Urbana, IL

Skills

  • Agile Methodologies: Sprint Planning, Backlog Grooming, Release Planning
  • Product Management: Product Roadmaps, User Stories, Acceptance Criteria, Requirements Gathering, Stakeholder Management
  • Tools: Azure DevOps, Excel, PowerPoint, Outlook, Microsoft Teams
  • Business Analysis: Process Mapping, Workflow Design, Data Analysis, Quality Assurance, Root Cause Analysis
  • Healthcare Technology: Revenue Cycle Management, Claims Processing, Data Integrity, Operational Automation

Accomplishments

  • Led Agile product initiatives across enterprise healthcare software platforms.
  • Developed user stories and acceptance criteria for multiple software releases.
  • Improved workflow efficiency through process automation and standardization.
  • Directed cross-functional teams including Development, Analytics, QA, Operations, and Client Services.
  • Created enterprise documentation, training programs, and implementation guides.
  • Supported continuous improvement initiatives using data-driven decision making.

Timeline

Data Integrity Manager

CorroHealth (ParaRev / Healthcare Financial Resources)
03.2025 - Current

Senior Manager, Product Support

CorroHealth (ParaRev / Healthcare Financial Resources)
12.2020 - 03.2025

Senior Client Project Manager

CorroHealth (ParaRev / Healthcare Financial Resources)
03.2014 - 12.2020

Bachelor of Science - Biology

University of Illinois Urbana-Champaign
KELLY WOLFERSBERGER