Skylr Harkness
Washington
Summary
Dynamic and detail-oriented professional with extensive experience as a Dispatcher at Ameren Illinois. Proven track record in enhancing response times and customer satisfaction through strong multitasking and problem-solving skills. Adept at managing high-pressure situations, adapting to changing needs, ensuring efficient operations and effective communication during emergencies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Distribution System Service Dispatcher
Ameren Illinois
09.2021 - Current
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Facilitated smooth transitions between shifts by maintaining detailed logs of pending tasks.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
911 Emergency Dispatcher
TC3
03.2016 - 09.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Layout Designer
Royal Publishing
01.2015 - 03.2016
- Consistently met or exceeded client expectations through attention to detail and a commitment to excellence in design execution.
- Cultivated relationships with peers, other workforce personnel and clients with positive engagement and active listening skills.
- Conducted thorough research to inform creative direction, staying up-to-date with industry trends and competitor strategies.
- Managed multiple projects simultaneously, meeting tight deadlines without compromising on quality.
Education
Bachelor of Science - Graphic Design
Robert Morris University
Peoria02-2012
Skills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Teamwork and collaboration
- Problem-solving
- Reliability
- Verbal and written communication
- Adaptability
Certification
- Part 107/Unmanned Aircraft Operator, FAA, March, 2023
Timeline
Distribution System Service Dispatcher
Ameren Illinois
09.2021 - Current
911 Emergency Dispatcher
TC3
03.2016 - 09.2021
Layout Designer
Royal Publishing
01.2015 - 03.2016
Bachelor of Science - Graphic Design
Robert Morris University
Similar Profiles
Briar MilesBriar Miles
Journeyman Lineman at Ameren IllinoisJourneyman Lineman at Ameren Illinois
Tina TuckerTina Tucker
Operations Support Associate at Ameren IllinoisOperations Support Associate at Ameren Illinois
Josh ClawsonJosh Clawson
Fleet Supervisor at Ameren IllinoisFleet Supervisor at Ameren Illinois
Ryan AlbrittonRyan Albritton
Journeyman Meterman at Ameren IllinoisJourneyman Meterman at Ameren Illinois
Ashley WalkerAshley Walker
Health and Wellness Educator at Ingenuity Prep Public Charter SchoolHealth and Wellness Educator at Ingenuity Prep Public Charter School