Brooke Neese

• Coordinated service requests and dispatching for efficient technician routing.
• Managed communication between clients and field technicians to ensure timely service delivery.
• Utilized dispatch software to track service calls and monitor job status effectively.
• Assisted in scheduling appointments, prioritizing urgent requests for optimal workflow.
• Trained new team members on dispatch protocols and software usage for consistent service quality.
• Implemented new software systems to enhance dispatch operations and data management capabilities.
• Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
• Developed strong relationships with clients and technicians to foster a positive work environment.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Communicated with customers to provide delivery updates and resolution.
• Managed customer accounts and invoicing.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Processed billing inquiries and resolved discrepancies with attention to detail.
• Utilized billing software to generate accurate invoices and maintain customer accounts.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Created new service contracts and leases for equipment maintenance contracts.
• Assisted with processing the billing of maintenance contracts and leases.

• Enter new service contracts and maintain the billing of service contracts

• Handle all incoming phone calls for billing and supply orders

• Prepare outgoing supply orders

• Operated grill stations efficiently, ensuring timely food preparation and quality standards.
• Managed cooking temperatures to achieve optimal flavor and texture of grilled items.
• Collaborated with kitchen staff to streamline food assembly and service processes.
• Maintained cleanliness and organization of grilling equipment and work areas.

• Greeted visitors and managed front desk operations to ensure a welcoming environment.
• Answered multi-line phone system, directing calls efficiently to appropriate staff members.
• Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
• Assisted with administrative tasks, including filing, data entry, and inventory management.

• Assisted in preparation and serving of food items in compliance with safety standards
• Learned operation of kitchen equipment and tools to support food service tasks
• Maintained cleanliness and organization of work area to ensure efficiency
• Supported inventory management by restocking supplies as needed
• Engaged in training sessions to understand food safety regulations and best practices