Shahar Yitshak
Tel Aviv
Summary
Honest, curious, people person, creative, and responsible with a strong work ethic and high motivation. Seeking for a challenging position in Customer Success roles, where strong organizational and communication skills can be utilized effectively.
Overview
5
5
years of professional experience
Work History
Operation Team Leader
Go Global Travel
11.2021 - Current
- Increased customer satisfaction with timely issue resolution and proactive communication strategies.
- Collaborated with cross-functional teams to develop and implement business-critical initiatives for organizational growth.
- Conducted performance evaluations and provided constructive feedback.
- Defined and communicated team goals, monitoring performance and progress by daily and monthly base.
- Facilitated training sessions for new team members.
- Interacted with diverse global departments, setting new benchmark for company's customer service standards.
Shift Manager - Team Leader
Green Pub - Nir Am
11.2018 - 06.2021
- Oversaw all aspects of customer service, including surveys, phone inquiries, reservations, and client feedback.
- Organized team, assigning roles based on individual strengths.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed financial affairs with precision.
Education
BBA - Business Management
Peres Academic College
Rehovot06.2026
Bachelor of Arts - Acting & Cinematography
Sapir Academic College
Israel01.2020
High School Diploma -
Darka Menahem Begin
Gedera, M01.2013
Skills
- Operations Management
- Scheduling Coordination
- Team Leading
- Training
- Performance Goals
- Customer Relations
- B to B
- CRM Platforms
- Microsoft Office - Word, Excel,
and PowerPoint
Languages
Hebrew
Native language
English
Proficient
C2
Army Service
09/2014, 06/2016
Combat Engineering Machines Instructor, Combat Engineer base, Deputy Disciplinary Commander, Responsible for training reserve duty Combat Engineer soldiers. Thrived in high-pressure situations with tight deadlines. Demonstrated effective leadership and task management skills. Collaborated with various army units.
Timeline
Operation Team Leader
Go Global Travel
11.2021 - Current
Shift Manager - Team Leader
Green Pub - Nir Am
11.2018 - 06.2021
BBA - Business Management
Peres Academic College
Bachelor of Arts - Acting & Cinematography
Sapir Academic College
High School Diploma -
Darka Menahem Begin
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