Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Serena Jackson

Chicago,IL

Summary

Compassionate nursing assistant with experience in healthcare, clerical work, and customer service. Proven ability to connect with diverse individuals and provide support, eager to apply my skills in patient care, communication, and problem-solving to transition into a community peer support role in mental health advocacy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Balmoral Nursing Home
09.2024 - Current
  • Facilitates activities of daily living, including personal hygiene management, grooming, feeding and ambulation, turning, and positioning in long-term care patients and postoperative patients
  • Maintain patient stability by checking vital signs and weight, and recording intake and outtake information
  • Monitor and report changes in patients' conditions to nurses and other healthcare professionals
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Front Desk Receptionist

Lakeview Rehab & Nursing Center
06.2024 - 09.2024
  • Coordinated transportation arrangements for patients
  • Processed and managed documentation for new residents, liaising with family members, healthcare providers, and insurance companies to ensure a smooth transition
  • Executed essential clerical functions, including document management; copying, faxing, emailing, mail sorting etc.
  • Facilitated a warm and welcoming environment to both residents and visitors by addressing inquiries and directing them towards the appropriate locations


Customer Service Representative

United Airlines
01.2024 - 06.2024
  • Provided exceptional customer service in a fast-paced environment, handling customer inquiries, resolving ticketing issues, and ensuring high levels of customer satisfaction
  • Proficient in utilizing three airline computer systems: Jet, Aero, and SHARES, ensuring accurate data management and efficient system navigation
  • Experienced in HTML coding, applying technical knowledge to troubleshoot and resolve system issues

Certified Nursing Assistant

Alta Rehab At Fairmont
11.2023 - 02.2024
  • Similar job responsibilities as previously listed

Certified Nursing Assistant

Agency CNA
06.2020 - 01.2024

Certified Nursing Assistant

Norwood Crossing
02.2021 - 12.2022
  • Similar job responsibilities as previously listed

Skills

  • Patient-focused care
  • Mail coordination
  • File management
  • Scheduling
  • Clerical support
  • Excel
  • Microsoft Word
  • HTML coding

Certification

  • CNA - Certified Nurse Assistant

Timeline

Certified Nursing Assistant

Balmoral Nursing Home
09.2024 - Current

Front Desk Receptionist

Lakeview Rehab & Nursing Center
06.2024 - 09.2024

Customer Service Representative

United Airlines
01.2024 - 06.2024

Certified Nursing Assistant

Alta Rehab At Fairmont
11.2023 - 02.2024

Certified Nursing Assistant

Norwood Crossing
02.2021 - 12.2022

Certified Nursing Assistant

Agency CNA
06.2020 - 01.2024

Similar Profiles

CREATE PROFILE
Serena Jackson