Sebastian Pena
Buffalo Grove
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
12
12
years of professional experience
Work History
Business Account Manager
Verizon
Niles
11.2024 - Current
- Developed strong relationships with key business clients to enhance service delivery.
- Coordinated account management activities with internal teams to ensure client satisfaction.
- Analyzed client needs to recommend tailored solutions and services effectively.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Organized and improved both long selling cycles and short-term revenue opportunities to effectively capture quarterly revenue.
Appliance sales
Abt Electronics
Glenview
10.2021 - 05.2024
- Provide customers with high level of customer service.
- Wide knowledge of products to help customers with an exact match.
- Top sales person in the department multiple times.
- Trainer for new and current employees.
- Open and flexible scheduling to meet the demands of the business.
Lead sales Associate
AT&T
Wheeling
09.2020 - 09.2021
- Open and flexible schedule to meet the demands of the business.
- Provide customers with a high level of customer service at all time.
- Assist customers in selecting best data plans, cellphones and accessories.
- Perform daily inventory counts and reports to head office.
Manager
Sprint
Wheeling
06.2018 - 08.2020
- Correctly process all sales transactions in RMS and ensure paperwork accuracy.
- Remain current on all Spring/ERC correspondences regarding to business.
- Report daily/weekly/monthly sales results to ERC management.
- Perform daily and closing duties.
- Train new and current sales employees on sales strategies and promotions.
Shift Manager
Potbelly
Wheeling
10.2013 - 05.2018
- Provide customers with fast, friendly, accurate and safe service.
- Oversee all employees are giving excellent service to its customers.
- Monitored inventory of food supplies and submitted supply order forms.
- Inspected available food products to ensure that safety standards were met.
- Manage schedule and train new employees with proper trainers.
Education
general studies -
William Rainey Harper College
Palatine, ILSkills
- Management
- Bilingual
- Excel worksheet
- Account management
- Customer relationship management
- Employee training
- Product and service sales
References
- Victor Martinez, Previous Potbelly manager, 7738951747
- Mohammed Salah, Previous Sprint District manager, 7087687503
- Manny Hernandez, Previous AT&T manager, 8479976891
- Brian Rozycki, Previous Abt manager, 7739884458
- Quentin Diaz, previous Verizon Wireless Manager
Languages
Spanish, Advanced
Timeline
Business Account Manager
Verizon
11.2024 - Current
Appliance sales
Abt Electronics
10.2021 - 05.2024
Lead sales Associate
AT&T
09.2020 - 09.2021
Manager
Sprint
06.2018 - 08.2020
Shift Manager
Potbelly
10.2013 - 05.2018
general studies -
William Rainey Harper College