Dominique Lear

• Developed client relationships to understand business needs and enhance service delivery.
• Collaborated with cross-functional teams to resolve customer inquiries and optimize account performance.
• Assisted in preparing account reports, ensuring data accuracy and timely submission.
• Managed onboarding process for new clients, streamlining integration of services.
• Incorporates Telemation, SaaS, GPS tracking software, Electronic logging device compliance, API integration, and field service management into my daily tasks and procedures.
• Expert in managing high level accounts, GPS tracking, route + fleet optimization, & maintenance software.
• Sales support while managing accounts. Build cadences to ensure collaborative communication & strong engagement with clientele & prospects.
• Leader in B2B sales, customer retention, & technical support in conjunction with trouble shooting highly effective strategies. Extremely knowledgeable in salesforce, Salesloft, Highspot and CRM tools. Manage small business to mid-market accounts.
• Coordinate and host detail oriented demonstrations for business owners to showcase Verizon Connect's Reveal Pro Platform & features. Drive sales by motivating, prospecting and meeting tasks and objectives effectively & on a daily, weekly, & quarterly basis.
• Successful & consistent in achieving personal monthly sales and KPI quotas & goals. Viable partner of Verizon Wireless counterparts through trainings while encouraging engagement with their own business clientele. Express solid instruction to Verizon business partners via monthly blitz to help engagement in extensive interactions with their customer base.
• Manage VBG reps toward customer elevation beyond their basic wireless needs. Receive, maintain and qualify high percentages of leads & reverse leads. Thoroughly prospect the needs of wireless customers to transition them from competitors to Verizon Wireless. Educate and hosts monthly blitz to uncover new opportunities. Utilize powerpoint slides to visually enhance the customer experience during my demos, follow ups, and meeting agendas.
• Create google calendar meetings to communicate virtually with future prospects and current business owners. Guide, lead and develop all areas of the business through honesty and integrity.

• Analyzed customer needs to recommend tailored wireless solutions.
• Provided technical support for complex product inquiries and troubleshooting.
• Collaborated with sales teams to enhance customer engagement strategies.
• Conducted product demonstrations to educate clients on service offerings.
• Acting Senior Manager. Council Member for all internal store initiatives. Event Coordinator. Keyholder. Communications Specialist. Leader in Sales Within MIC08 Territory. Pre-leader Academy nominee & graduate. Managed teams of 7-10 employees.
• Interviewed & onboarded new hires along side management. Processed new hire paperwork. Top Verizon Home Internet selling specialist. Top Verizon Credit Card selling specialist. Opened and closed the store. Expert in inventory management, team development, & strategic planning to achieve measurable results & successful inventory levels. Checked in daily shipment in conjunction with merchandising new inventory onto the sales floor. Processed in person & over the phone orders. Motivated, lead and inspired coworkers & staff by consistently leading by example. Sold one talk, hum devices, & desk phones to business prospects. Consistently maintained a strong floor presence. Loss Prevention coordinator to maintain low shrink. Resolved customer concerns in a professional & elevated manner.
• Educated clientele on Verizon's products, promotions, and plans to enforce positive transactions. Ensured solution based conversations to protect the quality of the Verizon brand.
• Troubleshoot technical issues on customer devices & within customer accounts. Effectively multi-tasked to achieve success in all areas of the store, including back stock.
• Displayed superb attention to detail. Improved operations while simultaneously boosting & enhancing customer satisfaction.

• Oversaw daily operations to streamline workflow and enhance productivity.
• Developed and implemented financial strategies to optimize budget management.
• Led team initiatives to improve service delivery and operational efficiency.
• Analyzed performance metrics to identify areas for improvement and growth.
• Successfully managed office operations and a team of 14 employees. Developed, hired, & coached selected staff.
• Ensured high levels of productivity with a thriving workplace culture.
• Maintained impressive company standards, leading to our office being recognized with the "Model Office Award" for three consecutive years in a row. Interviewed & trained new hires, managed office budget, & ensured efficient operations of office machinery.
• Worked closely with the company owner as the liaison between his company goals & initiatives with the efforts of bringing his vision to life alongside team members.
• Achieved 13% increase in monthly revenue that impacted 4 back to back profitable years.

• Led training initiatives to enhance staff performance and customer service standards.
• Developed and implemented operational procedures to streamline store efficiency.
• Mentored team members, fostering a culture of continuous improvement and skill development.
• Analyzed sales trends to inform inventory management and merchandising strategies.
• Managed the downtown flagship store while simultaneously training new hire store managers within the district to run their stores successfully.
• Increased store sales by 18% YoY through strategic marketing & sound store leadership & guidance. Implemented inventory controls, reducing shrink on a quarterly basis. Trained 27+ new store managers within my district & other areas of the company throughout my career.
• Processed satisfactory payroll weekly by enhancing sales reporting processes, saving double digit hours monthly. Boosted secret shop/customer satisfaction scores by 25% ensuring a competent & productive team of managers & sales + stock associates.
• Ensured that the store remained properly staffed during regular and peak time frames, holidays included. Transferred from lower to high volume stores on 2 separate occasions.
• Successfully recruited and promoted competent assistant managers & stock managers throughout my tenure with the organization. Personally promoted on 4 separate occasions within different retail stores throughout my career with the fashion brand. Staffed seasonal stock and sales associates when applicable.
• Merchandised & advertised with the utilization of promotions & marketing throughout the storefront & sales floor; this led to a 21% profit growth. Enhanced employee personal growth through positive motivation & leadership. Reduced employee turnover & secured employee retention through one on one training, effective coaching, development, & credible leadership. Processed quarterly & year end reviews for all active employees.
• Processed & Signed off on earned raises on a yearly basis for employees that met or exceeded company standards. Provided outstanding customer service initiatives to secure a satisfactory culture within the team & store environment.
• Successfully obtained repeat clientele through exceptional standards of team work.
• Followed and upheld all human resource guidelines.

Managed the downtown flagship store while simultaneously training new hire store managers within the district to run their stores successfully.