SAMANTHA SULLIVAN
Prospect Heights
Summary
Potent critical thinker and dedicated leader seeking a position that maximizes well-developed communication, forward-thinking mindset, and ingenuity. Combines human resources, marketing, and promotions, and public relations knowledge plus the expertise to achieve goals, exceed projections, and fulfill the company mission statement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
AT&T Mobility
04.2022 - Current
- Drove team revenue totals by bringing in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Homecare Account Manager
Medline Industries
04.2019 - 11.2020
- Constantly evolving to match rapidly changing company initiatives and medical industry regulations
- Respond promptly to urgent emails from customers and coworkers each day
- Maintain full product knowledge for catalog of items
- Answer customer service phone calls to assist nurses with order placement and returns
- Edit account information to ensure accuracy
- Managed a high call volume of upwards of 50 calls per day
Banker
Associated Bank
05.2017 - 08.2018
- Based on performance, my responsibilities rapidly increased to include managing the monthly audit report
- Successfully interacted with customers and associates through all forms of communication to establish new and existing accounts
- Followed a strict code of ethics regarding record keeping of confidential information obtained through loan processes
Lead Apparel Associate
Dicks Sporting Goods
08.2014 - 04.2016
- Promotion after 3 months of work due to outstanding performance
- Trained employees in upholding company standards as well as how to pitch loyalty programs and credit cards
- Solely responsible for setting merchandise displays throughout the store each month
- With the intent of providing a first-class shopping experience I approached all customers with absolute knowledge of apparel brands, sizing, and each item’s functional purpose.
Education
Bachelor of Art - Communications
Northeastern Illinois University
Chicago, IL12.2017
Skills
- Meticulously Organized
- Confident Public Orator
- Orientation and Onboarding for New Hires
- High Level of Accuracy and Attention to Detail
- Project Management Experience
- Talent Acquisition Strategies
- Ability to Prioritize and Manage Time Sensitive Responsibilities
- Collaborative Teammate
- Rapport Enrichment
- Applicant Tracking System Experience
- Client Account Management
Certification
Human Resources Certification
- aPHR - Associate Professional in Human Resources
Timeline
Sales and Service Representative
AT&T Mobility
04.2022 - Current
Homecare Account Manager
Medline Industries
04.2019 - 11.2020
Banker
Associated Bank
05.2017 - 08.2018
Lead Apparel Associate
Dicks Sporting Goods
08.2014 - 04.2016
Bachelor of Art - Communications
Northeastern Illinois University
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