Almaris Rodriguez
Palos Hills
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in organization, communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Midwest Coalition of Labor Credit Union
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Verified customer identification and documentation for compliant transactions.
Assistant Manager - Universal Banker III
Peoples Bank
08.2011 - 03.2023
- Cultivated enduring customer relationships over 11 years, ensuring trust & loyalty; high retention rates
- Provided expert guidance on mortgage, business and personal loans, facilitating clients' financial goals
- Cross-trained for seamless support for supervisors and tellers; ensured uninterrupted operations
- Achieved flawless daily cash deposit and bank vault inventory balancing, maintaining a zero-error rate
Universal Banker III
Peoples Bank
08.2011 - 03.2023
- Built strong relationships with customers, fostering a 'family-like' bond; increased loyalty and business
- Opened various accounts and facilitated loan applications, driving financial growth and customer base
- Identified customer needs, recommending tailored products and services to optimize financial success
- Provided prompt knowledgeable customer support, ensuring satisfaction by earning a stellar reputation
Customer Service Specialist - Cashier
Strack & Van Tils
12.2009 - 11.2010
- Executed diverse monetary transactions with precision, handling cash, checks, gift certificates and more
- Forged strong customer bonds through warm greetings and exceptional service, enhancing satisfaction
- Provided sales floor assistance to uphold service standards, boosting operational efficiency and sales
- Attentively listened to voice of the customer, gaining valuable insights to drive continuous improvement
Education
High School Diploma -
Central High School
East Chicago, INSkills
- Meticulously Organized
- Workforce Effectiveness
- Record Verification
- Audit Reports
- Delegation of Tasks
- Data Confidentiality
- Customer Service
- Risk Management
- Training
- Data Entry
- Data Privacy
- MS Office Suite
- Excel
- Word
- PowerPoint
- Web-Based Tools
- Computer Literacy
- 50 WPM with 100% Accuracy
- Spanish fluency
- Teamwork and collaboration
Professional Highlights
- Banking Advisor - Progressed from Bank Teller - Customer Sales Rep - Universal Banker II within 4 years
- Key Contributor - Achieved 'Teller of the Year' Award - Recognized for Exceptional Performance
- Coordinator - Bilingual in English & Spanish, improving Communication and Community Engagement
- Leadership/Management - Promoted to Assistant Manager/Universal Banker III in 2020
Typing Speed
50+ WPM with 100% Accuracy
Languages
Spanish
Timeline
Member Service Representative
Midwest Coalition of Labor Credit Union
12.2023 - Current
Assistant Manager - Universal Banker III
Peoples Bank
08.2011 - 03.2023
Universal Banker III
Peoples Bank
08.2011 - 03.2023
Customer Service Specialist - Cashier
Strack & Van Tils
12.2009 - 11.2010
High School Diploma -
Central High School
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