Samantha Fiebelkorn
Belvidere
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Mercy Hospital And Trauma Center
10.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
Lead Receptionist
Alden Debes Rehabilitation & Health Care Center
08.2022 - 10.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
Vet Technician Assistant
Huntley Animal Care
05.2022 - 07.2022
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Kennel Technician
Noah's Ark Animal Hospital
11.2021 - 01.2022
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Cashier
Aldi Foods
08.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Yorkville High School
Yorkville, IL05.2020
Skills
- Client Interfacing
- Time Management
- Correspondence Management
- Security Awareness
- PC Proficiency
- Multi-Line Telephone Systems
- Office Equipment Operation
- Sorting and Labeling
- Telephone Skills
- Database Administration
- Mail Handling
- Document Control
- Verbal and Written Communication
- Appointment Booking
- Appointment Transportation
- Reception Desk Management
- Shorthand Writing
- Data Inputting
- Microsoft Office
- Visitor Check-In
- Office Administration
- Email Etiquette
Certification
CPR/AED Certifacation
Timeline
Telecommunications Operator
Mercy Hospital And Trauma Center
10.2023 - 02.2024
Lead Receptionist
Alden Debes Rehabilitation & Health Care Center
08.2022 - 10.2023
Vet Technician Assistant
Huntley Animal Care
05.2022 - 07.2022
Kennel Technician
Noah's Ark Animal Hospital
11.2021 - 01.2022
Cashier
Aldi Foods
08.2021 - 11.2021
High School Diploma -
Yorkville High School
CPR/AED Certifacation
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