Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARGARITA ORTIZ

BELVIDERE

Summary

Dynamic healthcare customer service representative with a proven track record at Integrated Homecare Services. Expert in HIPAA compliance and adept at enhancing patient satisfaction through compassionate communication. Successfully increased first-call resolution rates by actively listening to client needs, fostering strong relationships, and ensuring patient confidentiality in all interactions.

Knowledgeable and dedicated customer service professional with extensive experience in 25 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

RETAIL /Healthcare Customer Service Representative

INTEGRATEDHOMECARE SERVICES
09.2017 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

GED -

HARVARD HIGH SCHOOL
Harvard, IL

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Customer service
  • Patient check-in
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Records maintenance
  • Patient identity verification
  • Professional telephone demeanor
  • Customer relationship management (CRM)

Timeline

RETAIL /Healthcare Customer Service Representative

INTEGRATEDHOMECARE SERVICES
09.2017 - Current

GED -

HARVARD HIGH SCHOOL

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MARGARITA ORTIZ